For optimal viewing, keep image width under 312px and file size under 5MB. Welcome to IceyQueen! IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation. We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide. Shop at IceyQueen
Iceyqueen (iceyqueen.com) has 287 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
iceyqueen.com
Website
iceyqueen.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The ring is beautiful however after 3 days of owning it a diamond fell out.
Response from IceyqueenJan 13, 2025
Dear Mrs. Dunbar,
I'm really sorry for the unpleasant experience you've had. We highly value your feedback. Iceyqueen places great emphasis on our customers' product experiences. Regarding the issue you encountered, we're willing to offer you a full refund. Our customer service team has already been in contact with you. Please keep an eye on your email for further information.
Best Regards
TP
Toni P.
The services were great!
The services were great!! They delivered everything in a timely fashion! Will order from them again!
SG
Selena G.
Ring is too big
Ring is too big
Response from IceyqueenJan 13, 2025
Hello Mrs. Gordon, I'm really sorry for the unpleasant experience you've had. The ring sizes used by Iceyqueen are standard US sizes. If you're not sure about your size, you can also provide us with the circumference of your finger, and we can make a recommendation for you. We look forward to serving you again.
DF
Darnell F.
Well done thanks
Well done thanks
FG
Felecia Green Crenshaw F.
I wore the ring one time and the stone…
I was sooooo excited to receive this ring!! I wore the ring one time and the stone came out. I have no idea where it is, but it is gone. I was so very disappointed....but do not want the hassle of completing a return. So....oh well.
Response from IceyqueenJan 13, 2025
Dear Mrs. Green,
I'm really sorry for the unpleasant experience you've had. We highly value your feedback. Iceyqueen places great emphasis on our customers' product experiences. Regarding the issue you encountered, we're willing to offer you a full refund. Our customer service team has already been in contact with you. Please keep an eye on your email for further information.
Best Regards
MA
Mary Ann H.
I Love the product..
I Love the product... Very reasonable. Shipping took a little longer than I expected but I had to remember they had to make the name plate and I waited to the last minute to order. My granddaughter loves her name earrings and necklace
BJ
Belinda J.
Cute out the box but no good
Put it on wore it one day went to sleep. When i woke up 2 of the stones were missing
Response from IceyqueenJan 13, 2025
Dear Mrs. Jones,
I'm really sorry for the unpleasant experience you've had. We highly value your feedback. Iceyqueen places great emphasis on our customers' product experiences. Regarding the issue you encountered, we're willing to offer you a full refund. Our customer service team has already been in contact with you. Please keep an eye on your email for further information.
Best Regards
KI
Kimberly
I still have not received my order
I still have not received my order, placed on December 5th it's been past the amount of days order was supposed to arrive.it is now January 3, 2025
Response from IceyqueenJan 4, 2025
Dear Mrs. Kimberly,
I sincerely apologize for any inconvenience you may have experienced due to the longer production time of our handcrafted items. We understand that waiting can be frustrating, and we deeply appreciate your patience and understanding.
After checking the status of your package, we are pleased to inform you that it has been marked as delivered and should be in your mailbox. If, for any reason, you have not received it, please do not hesitate to contact us, and we will be more than happy to assist you in liaising with the courier company to track down your parcel.
Our customer service team has already reached out to you and we kindly ask you to keep an eye on your emails for further communication. We are committed to ensuring your satisfaction and will do everything in our power to resolve this matter promptly.
Thank you once again for your understanding, and we hope to have your order in your hands soon.
Best regards,
