Katie R.
Great customer service
Great customer service. Responsive and worked with me to find the best solution. Thank you!

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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416 approved reviews, newest moderated first
Katie R.
Great customer service. Responsive and worked with me to find the best solution. Thank you!
GinaM
Great customer service! I was contacted by Iris in regards to a duplicate order. The duplicate was cancelled and the Icepure water filter was delivered. We have ordered several of these filters for our sink filter system and they are great.
Luki P.
I have 100 percent great experience with Icepure costumer service, esp. miss Aurora. Everything was solved quickly and very professional way. Thank you guys
L H.
They arrived on time rasp installed and price was good !
JANET
So far I have not got any results. Or answers from my mes sages.
Derrick C.
Icepure Support Agent: Aurora This was the best customer service I have ever received. I informed Agent of my issue and was given step by step instructions on what measures needed to be taken. When contacting agent, the reply was quick, informed, and extremely professional. Agent is very knowledgeable about day-to-day issues that may arise and informs you of a precise remedy. Agent displayed outstanding competence skills, leadership, and a knack for more responsibilities. Agent would be a great asset to companies' future and growth. Promote now and ahead of peers. I purchased the wrong Samsung Bespoke Refrigerator Water filters and they processed a full refund and offered a 10% discount on refund amount or next order. Icepure has the best water filters on the market due to the excellent testing procedures, quality, taste, and filter cost.
Denise
Love this filter! This filter was the whole house carbon block, 1 micron. CTO10BB Every filter in the past with other companies don’t even last long. So far it’s been 3 months and the water is great! Finally no chlorine smell! With other filters it would last a few weeks and you could smell the chlorine again. Will definitely be buying these for now on!
Sydney A.
Ice maker on our water cooler stopped working only a couple months after purchase. I have emailed customer service twice now with no reply back. Edit: I have emailed service@ icepurefilter.com twice with no reply back.
Response from ICEPUREJan 10, 2025
Hi Madame, We sincerely apologize for any inconvenience caused. We highly value your experience and needs. There may have been some misunderstanding along the way. Could you please contact our customer service at [email protected]? We will do our best to resolve the issue for you. Thank you for your understanding!