Douglas B.
Water tastes horrible
Water tastes horrible. Ice dispenser is not as advertised. I purposely chose this one to avoid having to scoop ice manually for hygiene purposes in our office.

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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416 approved reviews, newest moderated first
Douglas B.
Water tastes horrible. Ice dispenser is not as advertised. I purposely chose this one to avoid having to scoop ice manually for hygiene purposes in our office.
Rod C.
I bought filters before from another company and they were supposed to fit my refrigerator but did not. These fit perfectly and were very affordable
Arthur H.
So tired of getting ripped off with high prices at Pinch-A-Penny. Looked for an alternative and was so fortunate to find your company with fair prices and quick service. Thank you for not joining the “let’s rip off our customers” club and blame it on the supply chain.
scott Y.
I spent 500$ on a water dispenser that doesn't work. Customer support is horrible. I've had the icepure system 1 week and can't get appropriate help via email. No phone support available. Sofia helped for awhile but had disappeared the last few days. Order # 19806.
Response from ICEPUREMay 7, 2024
I am deeply sorry to hear about the inconvenience you've experienced with your recent purchase of the water dispenser. I want to extend my sincere apologies for the frustration and inconvenience you've endured. Your feedback is invaluable to us, and I assure you that we are taking immediate steps to address the issues you've encountered. Regarding your order, I have escalated the matter to our support team, and we are working diligently to resolve the issue promptly. Thank you for your understanding and patience.
Angie R.
The products were fine. The shipping is why I gave three stars. Took much longer than it should have to receive.
Response from ICEPUREMay 7, 2024
Thank you for taking the time to share your feedback with us. I sincerely apologize for the delay you experienced with the shipping of your order. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of meeting your expectations in this regard. Please accept my sincerest apologies for any inconvenience this situation has caused you. Thank you for bringing this matter to our attention, and for giving us the opportunity to improve our service.
James H.
After they checked and found out they didn't send me the system I ordered they are sending me a complete system and making it right.
Gregory M.
Received product quickly and exactly what I needed. Thankyou
Jim
Cost effective, good replace for Wider filter currently on use.