Marilyn
The tool we paid for did not work.
The tool we paid for did not work.

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 11 reviews with 2 stars · Clear filters
Marilyn
The tool we paid for did not work.
Quentin Jones J.
Ice maker made ice one day and then started an E2 code for 2 days. The showed bin full when it wasn’t. Sensor not working properly. Sent email to service and support and didn’t hear from them for a week. Decided to return unit. That went smooth enough. So save your box in case you need to return the unit.
Response from ICEPUREAug 6, 2026
We sincerely apologize for the issues you experienced with the ice maker and for the delay in our customer service response. We understand how frustrating it must have been to encounter error codes and sensor issues after only a short period of use. We appreciate your feedback, and we’ll share it with our product and support teams to help us improve. Thank you for giving us the opportunity to assist you, and we’re sorry that your experience did not meet your expectations.
Steven S.
Could not generate enough torque to move the small connector. Might be beneficial to increase the length of the unit.
Response from ICEPUREJul 17, 2026
Thank you for your valuable feedback. We really appreciate you taking the time to share your experience and suggestion. We'll pass your recommendation about increasing the length of the tool to our product team for consideration in future improvements. Your input helps us make our products better. Thank you again!
Dan
We ordered four filters for our Kitchenaid referigerator. The filter didn't fit in easily and then leaked after it was installed. I had to reinstall the old filter.
Response from ICEPUREJul 1, 2026
We’re very sorry to hear about your experience, and we sincerely apologize for the inconvenience. Our customer service team will contact you shortly to better understand the issue and help resolve it as quickly as possible. We appreciate your feedback and will do our best to make this right.
Anthony U.
Not allot of direction and almost impossible to talk to someone from your company.
Response from ICEPUREApr 16, 2026
We're very sorry for the frustration and inconvenience caused. We understand how important it is to receive clear guidance and be able to speak with someone when you need help. Our customer support team will reach out to you shortly to assist you further and make sure your concerns are addressed. Thank you for your patience, and we truly appreciate the opportunity to make this right.
william Z.
Part was too short and is worthless
Hayden S.
Filter didn’t work, return process took longer then it should’ve.
Response from ICEPURESep 25, 2025
We’re very sorry that our product and service did not meet your expectations. We will work to improve and provide a better experience in the future.
Beth J.
I have not received my item. When I inquired, I was told it was lost in transit and another one would be sent out and I would get a tracking number once that was sent. I never received a tracking number for the first one so not sure how it got lost in transit when I believe it was never sent