ICEPUREReviews of icepurefilter.com

Filter works fine. What more do you want me to say?

Overall a great experience. The product itself is excellent. If you want really cold water, down around 5°C, you just need to give it some time to get there, but once it does it's ice cold and the taste is very good. No complaints on the product side at all. Their support was also very helpful. I messaged them on Facebook and got a quick, clear response. You can also reach them over live chat or email if that's easier for you. The only issue was the delivery. FedEx was way too slow and the delivery schedule got changed three times before it finally arrived, which was frustrating. That said, the company itself has been good to deal with and the product was worth the wait. Would recommend.

The product itself was great.The delivery time however was unacceptable..

Price is important

So far company has been good. But the ice chipper only worked for 2 days.

How do I clean and maintain my machine?

Updated on 4-16-26: I ordered the under-counter ice maker. While I was concerned when I could not get the tracking number to work and could not find a phone number to call them, Icepure answered by email and the ice maker arrived promptly on day 8.

4 stars until I actually receive my filter. Update to my previous review. IcePure has been very proactive (beyond my expectations) in getting me a RO filter for my IcePure filtration system. My purchase of their RO machine 4 years ago was not cheap. That said, it is a good machine, however It requires 2 different type filters. Both need replacement approximately every 2 years. The filters together run about $100+. The 2nd year I replaced them there were no problems. It is now time to replace them again and I can no longer find the UTR400 RO filter. It appears to have been discontinued, but I can’t say for sure. IcePure has found and ordered a compatible filter for me. Their customer service is better than I’ve seen in decades. They will resolve any issues to the best of their ability.