ICEPUREReviews of icepurefilter.com

Just shy of 6 months ago, I ordered the wrong water filters on Amazon for my new Kitchenaid refrigerator. While I knew that I’d missed the 30 return policy for Amazon, for these specific filters Icepure had a 6-month return policy. Icepure’s customer service representative Aurora was very quick and professional in her reply to my email. As they did not carry the filters for my specific refrigerator, she emailed a return label and refunded me for the cost of the filters and shipping. Thank you Aurora for being so helpful!

Great service

The ordering process was clear and simple. That's all that I could expect.

First let me say that it was all my fault. I though I was being proactive when I ordered two water filters for my fridge in February thinking that when I returned to my beach house in May I would be all set to start summer soon with my fridge making fresh ice. Amazon listed the Icepure filters at a great price so I ordered them and they came quickly. Unfortunately, when it came time to install them, I realized I ordered the wrong item. Amazon was no help because I was past the refund window and was told to contact the manufacturer. I’m so glad I did because they were more than helpful and even agreed to REFUND my purchase even though it was my fault I ordered the wrong item. Great customer service!!! Would definitely use them again!

We have used Icepurefilters for a few years. They have always worked great. Unfortunately one of them did not. I reached out to their customer service team. We tried a few troubleshooting methods which didn’t work. They issued me a full refund for the product. I ordered more and once again they work great. Aurora was very helpful in this process.

We enjoyed getting our cold water with ice from our ICEPURE until it broke almost a year later. The customer service tried working with us to fix the problem, but could not. They are issuing us a 40% refund to buy another machine.

I had a problem with the Cooler I purchased. I contacted customer service and Rose was able to determine that the machine had a problem and is issuing me a replacement.

The customer service is great, I had an issue with 1 of the filters and they replied timely and initiated troubleshooting and a refund .