HYPLANDReviews of hypland.com

UPDATE: So they despatched the 2 T shirts I orderd a month after I orderd them. and as of today (27/1/22) They have told me only of of the tops is coming and refunded the other one, but waiting until it was in my country so I could ammend or do anything about it. And have failed to respond to several of my emails asking for shipping updates. I wouldnt order from here if you dont live in the US. There simply isn't any. Copy paste answers no effort to chase the parcels location. I paid for shipping and after 26 days fed ex still haven't received my parcel. I bought the item from a black Friday sale where they took a month to ship in the first place. They have now stopped responding to emails and questions I have and I have no idea where my stuff is.

The sizing chart they claimed it was "True to Size" I double checked and ordered two shirts 3XL which is 28.5in. However I tried it on. It more like Midget XL Size chart. I requested refunded. It took them to ship over 2 months and all I got was lousy E Gift Card that only apply to Hypland shopping. That is some bull. Can't believe owner such a slick to keeping their money for someone who supposedly love the anime. I guess it's all business to them. Such a disappointment. Don't ever order from them again.

I’ve never been the type of person to actually make an effort to go online & write a review, but this is justified. I bought 5 items from them in early November & just received two of the items the other day. A whole 2 months later. I was being understanding with the pandemic & the delay in shipment with delivery services, but then I received an email today that the other 3 items I purchased has gone out of stock. Tell me how you run out of stock over a 2 month delayed shipment process. They either don’t know how to properly run a company or don’t know how to count, or maybe both. It also isn’t hard to print a few more designs on some t-shirts/hoodies to fulfill a customers order that was made 2 months ago. I’m highly disappointed with their services. I recommend taking your anime loving money towards another company such as @tunedintokyo or @bluevillainart.

High quality. Worth the wait. Not Amazon fast but fast enough outside of pre orders

got my items right away! i love the quality of all my clothes. sweats are premium. my tie dye t-shirts don’t shrink, which is a plus. my rug doesn’t shed and my puffer is the perfect amount of puff.

Ordered a bunch of stuff and got it came super fast. When I had questions about the product about sizing, customer service was very helpful. Great quality clothes too! Sweats are amazing :) overall, I love this brand and they’ve never let me down.

I have been a hypland customer for years & I have never had a terrible experience ever. The clothing quality is excellent, they have the best designs, and always take the time to make great popup experiences unlike any other anime or streetwear brand. Most of the compaints of people on this page are people who are angry that their PRE-ORDER items took forever which would make sense becuase they clearly said PREORDER which means its not ready yet. Hypland had a release that said late november to mid december for delivery, and i guess none of them read. If you dont like to wait, dont order preorder items during a pandemic and the holiday where every business is slow and you wont have any issues. OR if you dont wana wait go into a local zumiez and buy hypland there. However, unlike most of these guys complain, my preorder stuff came in mid december like they promised. I think its evedent that they get tens of thousands of orders during releases. If they were really a '1 star company' they wouldnt have the support they do. dont believe the stupid comments guys, hypland is a great company, with great designs, and great quality. Dont miss out on great stuff becuase youre looking for comments from salty moms who dont read or probably email customer service a million times because theyre anxious

This is my first time purchasing from Hypland and it was a terrible experience. Ordered $200 worth of YGO products (1 shirt, 1 hoodie, 1 tapestry) on 18 October 2020. It was a preorder and they stated on the website that it will be shipped out as they come available in November. From what I understand, it means that as soon as the items arrive they will ship it out. On 19 Nov, they sent out an email reminding people that the YGO was a preorder and stated that shipping will began end of Nov. On 28 Nov, we received another email: "We would like to remind everyone that these items were on preorder with the guarantee of shipping out between mid-late November." They also stated "People will begin to see tracking numbers this week!" which means by 4th or 5th Dec. All this time, I have not emailed them at all. Eventually, I checked their twitter page and they said by 12th Dec this time. There was no email apologizing for the delay even though they 'guaranteed' a November shipping. So on 13 Dec, I emailed CS asking about my order and if it will arrive by Christmas because like most people, this was a Christmas gift. I received a response that was obviously COPY & PASTED. It said that I will "receive a tracking number by the end of this weekend" and "Please note, some pre-order items (tapestry, pillows, some rugs) are still on back order" and the expected date is Mid-December. I emailed them on 13 dec, which is already super close to mid-dec! So now, I have to wait till 20 Dec and they never responded whether or not this will arrive by Christmas. I replied and asked why they aren't shipping my clothes first then since they stated that it was shipped out as it comes available. I also once again ask if it will arrive before Christmas. Once again CS replied me a copy & paste response that does not answer any of my questions and offered me a 10% discount that has to be used in the next 60 days. If you cannot even fulfill this order on YOUR stated date and time-frame, why would I order from you again? It's honestly an insult and the fact that there was a 60 day time limit is ridiculous to me. On 20 Dec at night, I finally received a tracking number. Great right? Nope, they never shipped it until AFTER Christmas. The label was created 20 Dec at 8:52PM. The item was accepted by LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER on 27 Dec at 5:32PM. I really don't mind waiting if the company would be TRUTHFUL and more transparent. Instead of beating around the bush about the arrival date, just be transparent and tell people it is not going to arrive by Christmas. I've seen many people who tweeted saying that they were given the same round-about copy & paste messages and that's just not a good look for any company. Some requested refunds and said it took a week for them to respond to that. I do think that people will be more patient and willing to wait for their merch if the company would be more genuine in responding to queries. Our concerns are valid and honestly, all I wanted was for CS to answer my questions (which they never did obviously). I did buy another gift obviously, but I still wanted to know if it would come before Christmas. It was just terrible to know that this company doesn't care for their customers. Giving 2/5 stars because the quality is decent, but the service is terrible. I will not shop here again and I suggest people stay away. You'll be treated like you're nothing and that your concerns are invalid.