They were good when everything was made in the USA. Last drop I got was from the one piece collaboration. The nami hoodie I got was made in Pakistan. Absolute trash, design is falling apart after a month and I hang dryed every time. Don’t even get me started on the comfort, it’s night and day compared to my DBZ hoodie. Terrible. Will not be buying again unless guaranteed made in USA.
GR
Grant
Great items, poor customer experience/shipping times
I like their items, but super delayed shipping times. I ordered something the first week of October and a month later and it still isn’t here with no ETA or status update outside of “you’ll get it when we send it…”
They sent something right after I ordered saying shipping would be delayed by 2 or 3 weeks. It’s been almost 5 and the only update since then was a non-update when I reached out to ask where my order was. Again, the items themselves are really good - super high quality but their shipping procedures & customer updates are awful so I’ll hesitate before giving them my money in the future.
EV
Eve
They changed the quality and style!
I have purchased a few shirts from this company but mostly repeats of ONE particular anime shirt. I recently ordered more of this particular design but THEY CHANGED IT. It is the same "graphic" but the color was obviously different and they quality of the shirt felt & FIT significantly different. Before I think they were using more cotton, this new version feels like a polyester blend. I wouldn't care so much except it isn't holding up as well as the old version in the wash!!! I grew very familiar with the fit and the new version is MUCH more fitted, so if you don't like shirts that feel like they're sticking to you I recommend you size up. This is coming from a gal with a small figure whose "unisex" tees usually fit big & loose. Also just an additional gripe, the new "redesign" (a.k.a cheaper) shirt that I received varies greatly in color. Since I already had multiple orders of this shirt, I contacted support to tell them this ISN'T what I ordered and it's not what's pictured on the site! They don't care, and they said it's still technically the same. So now instead of the vibrant violet purple graphic I ordered, I have to keep this washed off, BARNEY THE DINASOUR (plum color) version of it! I still enjoy and will give them credit for their minimal designs but do not get attached to what you see on the site, this seems to be a company that will alter the quality and color of your favorite design for profit.
KA
Kayla
The Hoodie I purchased was not what I expected
I just received a hoodie I purchased during Black Friday, and I was so excited to finally wear it when I see four rips where the pocket pouch was sewn to the hoodie. It seems that the stitching had somehow caused the hoodie material to rip. I never expected issues with the quality since everyone left good reviews on it so I was surprised.
I sent them a message immediately after noticing, but I am hoping that their customer service isn’t as bad as what people have been saying here and that the issue will be resolved.
I ordered three other items from Hypland - another hoodie, a bucket hat, and a shirt. I haven’t received a shipped confirmation email yet. These are supposed to be gifts so I am a little worried that they won’t arrive on time from what people have been saying.
LA
Layla A.
awesome rugs
love my naruto rug :)
LI
liss
LOVE Hypland but…. shipping feedback & customer support is NOT it.
Trust me, I love Hypland and I have gotten a good amount of things and I absolutely love their stuff. However I’m very unsatisfied with their shipping policies. I tried doing Apple Pay and it told me (basically when the package was here) that my address was insufficient because I didn’t add my apartment number (which I know was my fault), but USPS didn’t give me the chance to change it or reroute it and was returned back to Hypland. I’ve contacted Hypland’s customer support and they just kept saying that they can’t reship orders (which is kind of stupid) and can’t give refunds but can give store credit. So basically, they just finessed my money without me getting my package and the package is going right back to them. I keep asking about the store credit but they’re not being helpful at all. The whole process over one small mistake that could’ve been fixed was very complicated for me. Their customer support isn’t that great and it needs to be fixed and improved. Don’t get me wrong, I’m still going to shop there LOL, but at least I know next time to keep everything in check with my address so I don’t get finessed again.
GB
Grace B.
Not the best experience I’ve had tbh. A bit of a letdown.
It took a while to ship but because of COVID guidelines I understood. I did, however, end up having to reach out because it was past the 10 day mark they were saying. Once I reached out, they shipped it. Now don’t get me wrong, I ADORE this hoodie! Lee (from Naruto) is my favorite character and I was SO EXCITED to see his character! BUT when I opened my package it had a horrible smell — like bleach and chemicals? I had to douse myself in body spray to cover it. And the seams are literally ripping, the stitches are all sticking out and messy. Overall just not great quality, seems very cheaply made and is literally falling apart, which for a $98 hoodie, is beyond disappointing. It’s not a bad company by any means, and I’m considering ordering one of their rugs, but the material isn’t great, it’s falling apart, and had a distinctly horrible smell. Kinda bummed given the money I spent.