HYPLANDReviews of hypland.com

The fancy marketing and social media posts made a great first impression, so I decided to place an order. However, what should have taken a couple of weeks stretched into a 2.5-month wait. I had to proactively contact customer service twice just to get updates on my order. While I eventually got my item, the lack of communication and delayed delivery ruined the experience.

Clothes are great and made from great quality. Their designs are awesome and I love how affordable the shirts and hoodies can be. Lately though my orders were delayed by weeks and not delivered on the promised date. I reached out to customer support for an update on my most recent order and they literally just closed my support ticket and did not give a reason or explanation. I only got an email that said to leave them a review so here I am leaving them one. Whoever is working for customer support needs to be let go. Especially the Samantha lady who did not help me and just closed my ticket. Noticed to that all the recent reviews were about customer support so at least I know I’m not the only one but the company needs to redo their customer support because I wouldn’t recommend this brand to a friend if it continues like this. What’s sad to is that I would have given a 5 star review if it wasn’t for the customer service I received.

Ordered mid November and waiting 1 month with no shipment of order (the item wasn’t pre-order). Asked for an update and was told it would be shipped a few days later. Waited another 2 weeks and asked for another update and was told it would ship a few days later…? Wait until after Xmas and asked for another update and was told my order went un-noticed and would ship start of Jan. (which didn’t make sense due to my prior email interactions). Finally got my item 22nd of January (2.5 months after ordering when they state a 10 day dispatch window). The clothes are really great however, I think service needs to heavily improve to give anymore than a 2 star rating. I would order again but other buyers beware you may be waiting a LONG time for arrival and I’ve been seeing a lot of other reviews stating people aren’t even getting their items as of recent. So beware for now and only order through PayPal.

I ordered 3 hoodies on their website, all of them listed as true to size and checked their measurements before ordering. When I got them they were all smaller than listed on the website and when I emailed customer support about it they said that these products tend to run smaller, even though there was no disclaimer of that on the website, and I wasn’t offered a refund (of store credit, not even my money back) because the products were opened . When I messaged the owner with the screenshots of the size chart and the product saying it was “true to size” off of their website, he said that it was odd that one of the hoodies I ordered was not true to size and never responded past that even though he saw my messages I sent after those. Really scummy thing to do to a customer who paid for an item and didn’t get what he paid for.

I ordered the 3rd time. So i spend alot of money. On the last order. I orderet two shirts size L. But the L sizing was not the same . ine shirt feels like an M. So i writed what we can do because the dont write about sizing and stuff. The said i can send it back. But the shipping cost are more than the shirt was so i dont want send it back. But they dont care. Its hyplands fault with shirts that has different sizings. and i lost now 22.- bucks. Hypland dont care about customers. so i dont order again there.

I ordered two items that were on sale for Black Friday, on November 23. One of them shipped and arrived promptly with no issues. The other never arrived, which I attributed to the holiday shipping surge. I waited until almost a month later to email them (12/20) and they informed me the item was out of stock so they cancelled it and they are now issuing a refund. It truly seems they would never have refunded the cancelled item if I had not reached out in the first place, and they never informed me that it was cancelled over the course of a month.

I ordered for Christmas and it’s been over 10 days I didn’t even get my tracking information. I emailed customer service who wrote a lengthy apology email stating my order wouldn’t be making it for Christmas and would be shipped out no later than the 25th or so..when placing the order on the 7th it’s disappointing I wouldn’t of made the order if i knew it wouldn’t arrive before the holidays. Although they apologized they didn’t offer anything for the inconvenience of my experience especially for the holidays.

This is honestly my first time having any issues with this place. But when I emailed about a hoodie that didn’t come to me they just kept claiming it was delivered. ONE hoodie was delivered. I ordered TWO and have yet to receive it, it’s just stuck in one place since the 16th (when it shipped). I even showed proof (a picture AND the separate tracking number it came with) and they still just claim it was delivered. I’m glad I used paypal/credit card because I will be getting my refund for the ONE hoodie and this will be my last time purchasing from them.