HypershellReviews of hypershell.tech

Ganz schlimm…..ganz schlechter, nicht vorhandener Support! Kurz: ich habe bei der Firma bestellt, wollte jedoch die Adresse nachträglich ändern, da das Ganze auf die Firma laufen sollte. Ich habe dann storniert, da sich die Firma nicht gemeldet hatte, der Artikel wurde aber trotzdem verschickt und in Rechnung gestellt (in den eigenen AGBs der Firma steht, das Hypershell hier 24h bis zur Auslieferung wartet und eine kostenlose Stornierung ermöglicht). Jetzt schreibe ich seit 5 Tagen mit den Leuten hin- und her, und ich soll den Artikel auf meine Kosten nach Spanien versenden. Ferner wurde die Rechnung ohne Mehrwehrtsteuerausweis ausgestellt, obwohl aus Deutschland verschickt!

I bought Hypershell Ultra from their website, they sent another product. I tried to return the product, they accept it but do not refund the money back even they said they will... Think twice while buying from this company please...

Das Gerät verbindet sich nicht mit der App. Wenn doch dann steht es wegen Betriebsfehler aus. Wir geben es zurück. Mal sehen ob das funktioniert. Kundenservice antwortet aber diese Angaben helfen nicht. Nicht empfehlenswert. Nicht kaufen!!

Extremely disappointing experience. My order was sent to the wrong place, but I was still charged $2,699. I spent a huge amount of time following up and trying to resolve the issue, and the process became exhausting and frustrating. In the end, I did not receive my money back through normal support channels and had to open a dispute with my bank to try to recover my payment. I feel like my time was wasted and the whole experience caused unnecessary stress. Based on my experience, I cannot recommend this company.

I cannot say enough good things about Hypershell, Youssef, and the entire customer support team. My dad has been using his Hypershell X Pro, and it has honestly changed his life in such a meaningful way. My dad had a childhood injury when he was only 6 years old that significantly affected his mobility. He had to learn how to walk again, and at that time, in the 1950s, there was very limited physiotherapy available to him. Because of that, he has walked with a prominent limp for most of his life. As he has gotten older, his mobility has become more and more limited. Walking has become harder, slower, and more tiring for him. The moment he put on the Hypershell, he was filled with emotion. It was such a powerful thing to witness. He said he had never walked this well since his life-altering injury at 6 years old. As his daughter, seeing that kind of joy and freedom return to him was incredibly moving. This device has given him back something so valuable: confidence, independence, and the ability to enjoy walking again. It is not just about helping him walk farther, although that has been amazing. It is about watching him feel supported, capable, and encouraged in his own body. The joy it brings him is honestly one of the most amazing things to see. The Hypershell also seems to offer him a form of physical support that feels almost therapeutic. Because of his injury, he has struggled with lifting his leg properly and often drags his foot when he walks. With the support of the device, he is able to lift, move, and step with much more ease instead of dragging his foot. It supports the movement of his leg in a way that has made a real difference in his walking and daily life. When his device needed repair, I was nervous because I knew how much he depended on it. But from every experience we have had with Hypershell, the company has been amazing. Youssef and the entire team were kind, professional, responsive, and genuinely caring from start to finish. They confirmed when the device was safely received, kept us updated throughout the process, prioritized the repair, and sent tracking information as soon as it was dispatched. Every message felt thoughtful and reassuring. It never felt like we were just another order number. It felt like there were real people on the other side who understood how much this device meant to my dad and to our family. Youssef especially was fantastic. His communication was clear, warm, and helpful, and he made the whole process feel easy and cared for. I am so grateful to the entire Hypershell team for creating a product that has made such a powerful impact on my dad’s life, and for standing behind it with such excellent customer service. Thank you for helping him get back to his walks, his routine, and a sense of independence that means more than words can fully explain. I would highly recommend Hypershell, both for the incredible product and for the wonderful people behind it.

Company is high end scammer. The product is crap and requires a smart devices to function which they don't tell you. I requested a refund and they tried to smart talk me into keeping the product and when I reasserted a refund request they asked me for all these erroneous things to facilitate the return like serial numbers photos of the box photos of the item condition of the item when it's their job to facilitate their own Inapection. I emailed them 8x to ask for a refund and have been ignored. when I sent everything they asked for and demanded a return they stonewalled me. This is not a reputable company and their product does not work they are simply here to make a quick buck and go bankrupt in a few short yrs.

My father sent back the Exoskeleton for Mobility Support by middele March 2026 - after 6 weeks the support custmers answer on 28Th April to refund the money within 8/15 days - at today nothing is arrived as accredit on credit card

I bought a walking-assist device from eu.hypershell.tech for €879 ($1035). After trying it, I realized that it simply was not suitable for me. The product was not defective, but it did not suit my needs at all. This is something I could only know after actually testing it. I am disabled, and walking is part of my medical treatment. Because of repeated hospital visits and medical care, I was unable to submit my return request within the 14-day return period. I received the product on September 19, 2025 and submitted my return request on October 13, 2025. What I find unacceptable is the company’s extreme rigidity. Even after I explained my medical situation, Hypershell refused any refund, any exception, and any goodwill gesture. No flexibility, no understanding, no empathy. I am now left with an expensive product that does not suit me, simply because the company refuses to move even slightly from its policy. In my experience, Hypershell showed zero empathy and treated my situation with complete indifference. I cannot recommend this company.