HypershellReviews of hypershell.tech

A lot of others have noted. The customer service experience is the awful. They billed my card but never sent the product. When I placed a dispute with my credit card company, Hypershell requested that I remove the dispute so they could process the refund within 3-5 business days. I did so (big mistake) and then they never refunded me, and I had no recourse. The first mistake I made was buying from their website. If I had bought from Mazon (or the Exoskeleton Store) I could have requested and received the refund promptly. For 4 months I continued to badger them. And all I received is the AI bot response, "sorry for your inconvenience...." blah, blah, blah. I never gave up. Eventually I posted to Reddit. There is a "Hypershell Official" page there. I described the nightmare, and finally things started to move. They promised me a refund and finally did so through PayPal (4 months). I would have given them 1 star, but I did finally receive the refund so 2 stars. Once I did receive the refund I did purchase it through Amazon. Lessons Learned. Don't buy through their website. If you do, and they request you remove your dispute, do not do so. And lastly, never give up. Post complaints on other social media. Eventually they will provide a refund (in my experience).

They arrived. They are a legit company. The device seems like it could be life changing. But and the big but... When you give a company close to £1000 you expect good communication. It says on the website to ship to the UK it takes five business days to deliver. My order stayed processing for 7 days and every time I emailed for an update delivery time frame all I would get is the response 'your ordering is being processed' and then any reply after that ignored until I waited a couple of days to email on a new thread. All of a sudden yesterday I had a message from a UK logistics firm to say your order will be delivered tomorrow so I have come to assume they ship the item and until it reaches the country of destination it just shows as processing. Leaving for an infuriating experience of not knowing what the hell is going and if you have been scammed for nearly a grand. Thankfully they are now in my hands. Great company just need to work on customer communication now as I'm worried if I have to put in any kind of warranty claim I'll be met with the same substandard customer service once again.

L’idea che ha ispirato la costruzione dell’esoscheletro è ottima, ma gli sviluppatori dell’apparecchiatura si sono fatti prendere la mano dall’elettronica non tenendo conto del fatto che chi usa queste apparecchiature è anziano oppure molto malato e difficilmente riesce ad utilizzarle. Nel mio caso pur essendo abbastanza esperto in tecnologie varie ho avuto molta difficoltà a testare l’apparecchiatura ed alla fine ho desistito. Sarebbe stato molto meglio utilizzare un sistema di comando analogico indipendente dal cellulare con i livelli di potenza selezionabili attraverso un comando manuale. Inoltre controllare i led posti in posizione critica è molto difficile se non con l’ausilio di un’altra persona. Quanto alla costruzione dell’apparecchiatura, è ottima salvo il vano batteria che è difficile da aprire. In definitiva si può fare molto meglio, il mio uso sarebbe stato quello di fare le scale, e sarebbe stato ottimo, dato che avrebbe evitato i complicati e costosi montascale e le sedie a rotelle per i percorsi difficili ed in salita. In definitiva ottimo prodotto soggetto a notevole successo con modifiche. E’ bene che i programmatori si avvalgano di utilizzatori durante la progettazione.