HypericeReviews of hyperice.com

Had a personal issue with the outstanding product and contacted the company. Was received IMMEDIATELY in a professional and personable manner. Imortant to me was that the issue was not of product defect; no, it was simply a matter of making it easier and more effective for my use -- hardly something a vast majority of companies would consider a high priority. For example, I bought an electronic device a few months ago and it came with no power cord. It took four emails and two phone calls to finally get the power cord. The device sat in the corner for over a month, unuseable. Hyperice seems to be totally on the other end of the customer support scale and THAT is worth a lot when the customer/client has a problem. Anyone, any company, can be "good" when all is well, but when issues arise the true character is exposed. Thank you, Hyperice.

I am truly blown away by the positive feedback on customer service here on Trustpilot and almost wonder if the company is submitting these because it is inconsistent with my own experience and the experience of those posting on the BBB and social media. My husband gifted me a pair of the Normatec 2.0 this past Christmas and the screen stopped working after less than 3 months. We reached out on Feb 18, 2022 and have collectively attempted to contact the company 13 times for an RMA and to no avail. This is consistent with what I am reading on every other complaint platform I have access to. We have called, submitted contact forms through the site, emailed and I have even direct messaged the company through Instagram and we still have no resolution. When the price point is over $800 and the company touts a 1 year warranty, I would expect more. I want to love the products, but this experience has completely tainted my view of the entire company.

Erin was extremely helpful and resolved my issue quickly. The customer service is top notch. We love the Hyperice products.

Best product!

Amazing product and customer support

The Hypervolt+ was recommended by my physio and has been a wonderful tool for me to use to release muscles, for which I was previously using tennis balls, lacrosse balls, spiky balls, etc. The massage gun is much faster and more effective at releasing than any static approach I have previously tried. The whole family now use it at various times after sports and activity. It's a high-quality product and I've received excellent and responsive service and after-sales support.

I contacted customer service and was absolutely blown away by the level of care and support. As most people know, customer service is vital when looking at a product. I will buy more items because I know the company puts its customers first which is a rarity today. Truly and completely satisfied with Hyperice.

I use Hyperice products everyday for pre-workout warm up and post workout recovery. I have the Hypervolt Go, which is so light and yet so powerful, the Viper 2 and the Viper Go both of which provide great myofascial release and the Venom Leg which I just got and is super helpful for trouble spots in the legs and I actually use it on my arms too. The vibration and heat at the same time is very effective.