HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
776 approved reviews, newest moderated first
Shannon
I left my charger for my normatec elite legs on a trip. Once I realized my awful mistake when I returned home, I ordered what I thought was the correct charger. I accidentally ordered the wrong charger and when I contacted customer service, they immediately turned around and sent me the correct charger. No questions asked. I am so happy I'll have my legs back in working order soon.
Rob
Unbelievable customer service at Hyperice. Fast, easy and zero hassle. It was a pleasure working with Yoshua… he was great and very easy to work with. It’s nice to know that they are willing to help regardless of the issue. Thank you
Youssef El K.
I ordered the wrong size accidentally and Jack from the customer support team helped me resolve the issue. He worked with me to return the the item and exchange it for the sight size, no questions asked.
Jeff H.
Carlos did not hesitate to solve my problem. My Hypervolt 2 Pro stopped working even after purchasing a new battery. The unit was 20 months old and out of the 1 year warranty but rather than give me the run around of "sorry you're out of warranty" on an expensive item that was not damaged or misused by me, it simply failed, he quickly replaced not only the battery but sent me a new Hypervolt 2 Pro! I returned the defective unit in a pre-paid package. Easy and done. Great, no fantastic customer service! I have and will continue to purchase Hyperice products and can't say enough about how easy this company is to work with. Jeff Hoffman
KJ
Great experience! Breanna provided exceptional customer service!
John R.
I love their products. I use the back and Shoulder units and they are awesome. The customer service is great too. After 6 months I had an issue with the charger and they quickly replaced it.
Larry D.
I bought the original Hyperice massage gun back in 2019 and used it often. It worked for me without any issues until it was stolen Dec 2024. So I bought the Hyperice 2 pro and this thing is sweet! The handle design is better, the heated head attachment is really nice and this thing penetrates the muscles deep! One of the heads I received had an issue but I contacted customer service and they sent me a replacement part right away. I absolutely love this product and the customer service was great. Thank you!
Alan
Breanna did an excellent costumer service and fixed right away by proving new products.