HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
776 approved reviews, newest moderated first
Tony
My experience with Isabella was nothing short of incredible. In a time when companies are going the AI route, it was refreshing being able to connect with a representative so quickly and have live feedback instantly. Isabella was able to find a solve to my problem quickly. She is very accommodating and ensured nothing but satisfaction.
Austin N.
Great product. Had an issue and customer support quickly responded with the answer I needed. Well worth the investment!
Evansfitness T.
Isabella, made my experience great. Her response time to my emails was excellent. Her willingness to help was excellent. She help me resolve my issue very fast and efficiently. Upmost Appreciation Tracy
Kate H.
I had received a hypervolt as a gift. It wasn't working and the customer service agent helped me go through everything for over 1/2 hour. Finally, she said they would send me a replacement, a new one since the one I was given was an old model, at no charge. They were so helpful - it was amazing!!!
Kendra
I recently purchased a Hypervolt Go 3 massager and felt that the battery wasn't holding a charge as long as it should. I reached out to customer service, and I was thoroughly impressed with their response. They quickly asked me to verify my purchase, offered to replace the massager, and even provided a prepaid shipping label to return the original unit. It's refreshing to see a company stand behind its products and make the warranty process so easy. Phenomenal customer service and a great customer experience from start to finish!
Jeff P.
Awesome customer service! The representative was prompt, professional, and clear, and he resolved the issue. My Venom Go was malfunctioning - I explained the problem and provided serial number, photos, and my address, and the representative is sending me a replacement!
Mark R.
I have various products from Hyperice and over the years there have been a few issues but when there has been, the CS team here have been 1st class. Even when parts were discontinued, out of warranty and unable to fix. They have been swift to act and offered a beyond fair solution so that I was back in use quickly. I will continue to add all the items they offer as the product has drastically improved my recovery time and I love everything that make. Thanks Hyperice for going above and beyond every time!
Heather W.
Customer service was amazing. We had a Normatec 2.0 that we used regularly for 8 years. One day, it stopped turning on. Support tried to fix the issue but ultimately, the unit was no longer functional. They assisted us in purchasing a new unit at a drastically reduced price. They were incredibly prompt, thorough, kind, and helpful. Very impressed.