Hydreight WellnessReviews of hydreight.com

The booking site is glitchy and not user friendly. Support is inly available via an online support ticket with a 24 hour turn around so when clients have difficulty booking, there is no support in real time. The feedback from the platform usually refers me to a “frequently asked questions page” essentially dissmissing my concern or, they will respond with “the problem is fixed now” without validating that the problem actually occured on their end. (So did I make it up?—- this lacks accountability and transparency leaving me with confusion of whether the glitch occured on my end or theirs)… this whole platform pyramid has me feeling unconfident in marketing myself publicly. I’m afraid to host pop-up event because I would need to be able to book and get Medical consultation in real time and, when I’ve tested this, I’ve been unsuccessful two times. I’ve not had any feedback in person and the online communication, is very back-and-forth and superficial not really saying much.

👏 thanks. Very fast and proficient

When reaching out to the techs to inquire about medication orders, processes, etc., they don’t seem to be knowledgeable about protocols. That is concerning but everything else has been great.

My order gets here safe and sound

The onboarding set up is not great. The limited options for the live videos make it hard for those of us with full time jobs looking to do this as a side hustle. I feel like I’ve been hunting all over for answers to my questions and not getting very far. I love the business model, just feel the onboarding is lacking.

The support and guidance that I was promised was nonexistent. Classes are done over Zoom once a week. Classes were canceled, so I had to wait another week to take the same course. When I reached out for help the first time I was sent to a website. When I complained a second time, I received a phone call that was very condescending telling me I didn’t understand things. That is why I was reaching out for assistance instead of helping me understand things I was belittled for not understanding things. The money I paid for this was a waste of money. I ended up having to spend money with somebody else to find out the information that I was promised with you guys. I tried contacting my salesman once I paid for the course he completely ghosted me. I wish I would’ve seen the Better Business Bureau reviews before I signed up. I would detour anybody from signing up with you guys. It has been a horrible, horrible experience and it put me back farther than it moved me forward.

Great company!

Answered questions but dislike that if you send the question to the incorrect department you’re told it’s the wrong department instead of them telling you and forwarding you to the right department. It’s a big waste of time on both ends. Dislike response time as well. It’s difficult enough starting a business and much more with lack of timely support or one person who can you report to the right places