HVAC DirectReviews of hvacdirect.com

My unit arrived on time as promised. All ready installed and being enjoyed. ACDirect really came through in a pinch. Thank you

The slim duct items didn’t fit the specifications of my home for install! The shipment of my order was slow and delivery to my door was extremely bad, my wife had to find someone to haul a 200 pound condenser heat pump from the curb of my home to front door, while I was at work! The response time was extremely slow for return and refund!

I went to buy an entire Goodman unit but the salesman called me on the phone and unknowingly switched me to an entirely new knock off system that was valued almost $1000 less than what I paid and were just going to keep the money until I mentioned it in on of the many emails I sent about reviving a unit different from what I thought I ordered.. This company is the definition of bait and switch, go elsewhere! I can email the conversation to anyone that would like to hear it. I was given multiple days to decide on an upgrade to my original order where the new coil he offered was taller than original coil, not a couple days to decide on the unit they switched me to. It is very clear to me now as it was then that what I wanted to order was not what I they wanted me to buy. That being said, regardless if it’s a system that they have a surplus of they are trying to sell or not I feel as if I got an older version of a better brand as opposed to a newer version of an inferior brand, and am deciding what to do yet.

Ordered Perfect Aire DIY 36,000BTU Ductless Mini-Split Heat Pump and Complete Wall Duct Kit on July 13. Order arrived yesterday by truck from GA to Nevada. After removing the shrink wrap parts are damaged, took pictures. Have been trying to call and all I get is a recording, have stayed on hold, have requested a call back. Tried 3 different #'s

The ordering process was super easy and the sales person was very helpful. The only issue I had was with xpo shipping company delivering late.

No problems. Got it quick

Fast shipping, not yet ran the ac as it’s being installed but shipping was great .

I purchased a complete mini split system from HVACdirect. There were some issues that came up not the fault of HVACdirect but nonetheless they could've made it very difficult for me to resolve. Their customer service rep understood, had compassion and worked hard at resolving the issue for me. I was made right quickly as my whole construction project was held up until this was resolved. The product was as described, sales and customer service were so helpful. I recommend highly.