HVAC DirectReviews of hvacdirect.com

The website stated the unit I needed for a client would ship in "1-2 business days." After four days with no update or tracking, I attempted to message customer support. The responses I received were all in poor, broken English, and when I tried to call them at 0800 on a Tuesday morning, "call volumes were too high, and they would have to call me back." Terrible customer service, and I will do my best to ensure none of my fellow contractors here in Louisiana ever use them.

After 21/2 months of waiting for the compressor of my split Ac unit (sales said "I" had to re-order the entire system) Brittany in service was able to Expedite & re order the correct part for me. It was delivered just a few days after. Prior to Brittany's involvement, no one else in service or sales was able to help.

Support via Chat was exceptional. Thanks for all you help Kevin!

My furnace came damaged and I have spent 2 days trying to get some help With this issue to no prevail I wish it was as easy to get help with their service as it was to order their product but it doesn't seem to be the case Iil

helpful, quick response customer service

I received damaged products, this is the second time. The first time the evaporator coil fins were push in an did not look like a product one pays full price for. I received a $75 credit for that one. And I was ok with that because you really could not see it once it was installed. The second incident the housing on the coil was bent and it appears to ave been dropped. We are having triple digit heat here and to have to wait not only for a response from them but also to get any type of satisfaction or solution. Try it for yourself, you can't get through to customer service ad when you selec a call back they call you at 10 pm. If you can find what you need elsewhere it's worth it, this company doesn't care about it customers.

I have done about $30000 in business with this company. I like the product and the ease of installation. However doing business with hvacdirect has been a nightmare. I have placed orders and have been told one thing from the person who I placed the orders with to just find out everything they have said was 100% deceitful. From equipment being on back order several times to sending me open box units that had damage. I will just continue to do business with our local distributors instead of this company

It all came in damaged. Need to return it. Get a whole new set. Been waiting a week for a response. Nobody’s called me back. Nobody’s email me back so it’s been a bad yes, and I sent them pictures of the same day back to the email. You guys gave me customer service HVAC whatever the email was I sent them out the same day and I didn’t see anything come back and it’s been a week. Would you like to see the email again I have a copy of it and the pictures that I sent to your customer service were they told me to send it?