HVAC DirectReviews of hvacdirect.com

Fast service & quality equipment that was easy to install.

Kevin responded in a timely manner and with great technical advise.

Terrible! Cannot deliver when promised and when questioned, all you get is the run around. Had to cancel order after no delivery for over a month. Delivery was promised in 5 days.

I talked to lots of HVAC representatives. Miguel went above and beyond to drill down the problem and nice enough to call me back with a solution and update.

Keven has been extremely helpful and patient as I’m having to have my brand new under powered hvac unit removed and will be replaced with Mr.Cool. I’ll be completing the order soon as removal date is confirmed.

Where do I start? First was told it was in stock. Not. Got a shipping notification showing it shipped complete. Not. Charged my credit card for a back ordered item. Balanced finally shipped. Now another 6-8 days before I receive. Spoke to Bailey in customer service. Just got a run around. Nobody wants to be accountable. Just excuses. Will NEVER do business with them again. Now I received the shipment and it’s not even the model I ordered. Completely different brand. I’ve left 2 emails to supervisor Bailey and one email to their “contact us” email and have no reply. Been trying to get a reply since last Friday. Now 5 days past. Going to have to dispute with my credit card company to get an answer I guess. What a sad company.

Everything was great.

Kevin is such a great help. I cannot tell you how appreciative of him that I am. I must have asked him a thousand questions and he did not waist a moment answering any of them. I also asked him for a few (6 or 7) different quotes trying to find a system that worked for my application. WOW, I would want Kevin to work for me at my office, no joke. Thank you Kevin. I am looking forward to installing one of these systems :)