HVAC DirectReviews of hvacdirect.com

The rep was knowledgable and helped me select the right furnace for our mobile home (which is an uncommon fit). The unit works very well and the price was fair.

Kevin was very helpful and pacient with me.

Justin was extremely professional. Answered all my questions and concerns.

I was employed with HVAC Direct until literally a few hours ago for how I look out for the customer's best interest. I got a call from a woman stating her elderly father had been scammed by the company. Summer time is busy season which means long lead times, delays, and more reasons for customers to get upset, so this type of call happens a million times a day. After pulling up her father's account, I saw that the order was from November of 2023, which is way outside of the 60 day time frame to return for a refund/replacement. The woman went on to say that one of my colleagues advised the unit would be replaced EVEN THOUGH IT HAD BEEN INSTALLED AND WAS OUTSIDE OF OUR POLICY. I calmed the customer and told her I'd have to investigate the call. After listening to the call, sure enough, my colleague had advised false information. I called the woman back and let her know a manager request with this information was being put in. After further investigation (our supervisors are sticklers for details) I see that the unit arrived damaged and we had sold the customer a DISPLAY UNIT! The customer had provided pics of the damage. The condenser and air handler were both dented and dusty. The customer is an 80 year old man and HVAC Direct offered him only $100 to keep the unit. I checked his email response and it turns out HE NEVER ACCEPTED THE CONCESSION. I called the customer back with this update and advised again that a supervisor would be giving her a call back. I apologized profusely and advised how I can see how she feels that her father was scammed, but not to worry, we are a legit business and we'll get back to her with updates. Today, I was let go because the company indeed had to refund her elderly father. I was told I was fired because I said we scammed the customer. I have never had a complaint, much less allowed a hysterical customer to make me say anything of the sort about the company. I got a call and of course was devastated. DO NOT SHOP HERE! IF YOUR EQUIPMENT IS DAMAGED, THEY WILL GIVE YOU THE HARDEST TIME WHEN IT COMES TO REPLACING IT! Not to mention the warehouse workers have been sending the WRONG equipment to customers all summer long. Instead of saying it's out of stock, sales reps will sell it anyway, they will not call you or email you back, and sometimes they just auto sub a different unit without customer permission. This has been the most TRIFLING job I've ever worked at. Customers are stuck with no refund and no replacement order for weeks. If you want to return something, you're stuck waiting weeks for a return label because the return team is 3 people, now two since I've been let go. We are advised to try and get you to not cancel and "save the company money" any way we can. Customers are typically short changed. Don't let the positive reviews fool you. Luckily, I was already hired on elsewhere and just trying to work both jobs, but the way this company treats its customers after taking their money is crazy. And don't get me started on the tech team! If you have an issue, you may as well hire a tech to come out. Most are inexperienced and just look through the manuals or tell you you need to purchase a new motherboard for the unit.

They always have what I need as a small business owner doing side jobs. Very knowledgeable staff whenever I have a question

After having some problems getting some replacement equipment, Brittany stepped up to the plate and got things done. She was exceptionally helpful and was able to rectify the problem in a very timely manner.

Easy to shop. Good prices. The shipper was not so great. He refused to take the unit to my house and I had to bring a trailer to a parking lot for him to transfer the load. There was no information online to tell me when the unit was arriving to plan. I had to scramble to accommodate the shipper. Unit arrived in excellent condition. Can't wait to get it installed.

Great quality