HVAC DirectReviews of hvacdirect.com

Would have been 5 star but this is the first contact about my order status. It has been almost 30 days since I placed the order.

They claimed to have the heater I wanted in stock and said it would ship in a few days. After 10 days of waiting and still not shipment, I cancelled. Bottom line, they don't have what they say. It was to come from the manufacturer, who apparently was backordered. Further, they do not post any negative reviews on their website, so those reviews are totally unreliable!!!

In my original order, I received a condenser that was undersized according to my HVAC installers. When I called HVACDirect, their technical team agreed and started the process for an exchange. I then received a call from Miguel Jusino in the escalation department of customer service. He told me that his counterparts told him that we were trying to get the system we purchased installed before my daughters wedding to accommodate family guest staying at our home (converted garage to a guestroom). Miguel then did everything he could to help us get the condenser exchanged before the wedding. He was very understanding of our situation and extremely helpful. This is the kind of customer service you wish every company had! DS

Got it a week before our old furnace went out.

Everything was great. HVAC was the lowest I could find for my replacement of my PTAC. Checkout was easy. Great communication. Shipping speed an delivery service was excellent. I highly recommend HVAC!

Recieved — very good service by charle cabiles —

Spent 18k on 2 5 ton units. Within 3 months the units went down. I contacted Hvac direct and gave them all the info and paperwork needed for the replacement parts. I got a email from them saying they were turning it over to the claims dept. I didn't hear back for weeks then I reached out. They said they had ordered my parts and they would send me an update. I have reached out again with the same response. I have not had a working AC for 3 months while still paying 18k for 2 units. I have told them I am unhappy and I don't think they care. This started in September and today is Dec 13th and nothing.

At 39 I have never once left a 1 star review for a company but they have easily earned it. I ordered a high end Mitsubishi mini-split system that I saved up for over a year to afford. I have a licensed contractor put it in and an HVAC specialist come to do a pressure check on the system before charging it. It does not pass the check after well over a day of testing every line set and connection they determine there is a small leak somewhere inside the main condenser unit. Now I have spent around $3,000 dollars more than expected due to this drawn out process and the HVAC specialist submits a warranty claim. I'm frustrated that this has happened but understand that it was a possibility however what came next was beyond my comprehension. After turning in all the invoices and info that they demanded I get a call back at 5:30am! Barely conscious I answer and am immediately confronted by one of the rudest most demeaning customer service representative I have ever had to talk to. He berates me for how the diagnostic wasn't worth a damn and if I want to get another unit I need to have them come out and find exactly where and which part in the compressor has the leak. (For those who don't know this could take easily over a day of diagnostic tests which would likely end up costing far more than an entire new unit). Now this is all happening as it is completely black outside and I'm just trying to get a clear thought together after being woken up in the middle of the night. Talking over me any time I try to get a word in, constantly repeating how the invoice talked about line set testing for some reason, clearly misinterpreting what the diagnostic states. Now seeing as the Tech was the one who submitted the warranty there was no good reason for them to be calling me in the first place other than the fact that they think they can bully me assuming I'm unaware of how these systems work. I will NEVER EVER return or recommend this site to even my worst enemy! Because of their absolute unprofessionalism and refusal to take any responsibility for their products I will likely be out over $8,000 more that I absolutely cannot afford. Do yourself a favor and avoid this company as if they packaged everything with anthrax!