HURTIG LANEReviews of hurtiglane.com

I received a Hurtig Lane watch from my partner as a Christmas present, and I immediately loved the look, feel, and performance of the watch. Although I treasured the watch, I probably didn't take the best care with it, and when I dropped the watch on hard tiled floor this year, one of the time markers detached from the watch face. I explained this to Hurtig Lane's customer service, attaching a picture, and their very friendly customer service team immediately dispatched a new watch to me free of charge. I'll be taking better care of this one, and I'm very proud to wear it!

I ordered my watch two weeks ago and received a confirmation email, telling me that I would receive a dispatch email shortly after. I never received my dispatch email and emailed the customer services to query this twice. I never received a response from them either. Following writing my initial review, Hurtig Lane got in touch, apologising for the fact that my dispatch email seemed not to have reached me. The watch arrived 2 days later and looks great, however, it did take roughly a fortnight and a lot of faff to get it.

Je suis vraiment déçu par mon expérience avec cette commande. Malgré avoir passé ma commande le 25 avril et avoir été débité le 26 avril, je n'ai reçu aucune information sur l'expédition. J'ai essayé de contacter le service client à plusieurs reprises, mais ils n'ont pas répondu à mes messages. Cela fait maintenant 8 jours et je n'ai toujours pas de nouvelles et toujours rien reçu. C'est inacceptable.

Was erg blij met mijn bandje, hij pastte goed bij mijn Seiko en de kwaliteit voelde prima. Helaas is het kleinste gaatje nog net te groot voor mijn 16cm pols dus moest langs de schoenmaker om er een gaatje bij te laten prikken. Grootste probleem is toch de kwaliteit, omdat na slechts een paar keer dragen het lusje is afgebroken... Erg jammer want sta wel helemaal achter cruelty-free horloge bandjes!

The order came quick and the watch band I got is high quality and looks amazing. 10/10 product.

So I gave a Five star review because of the way the company delivered my item and once the communication problem had been sorted it was delivered in the stated time on the website , if you are ordering from this company try not to panic as I believe the issues I was having like a few others was down to technology rather than the company it selves but true to their word they rectified this and I had my item within a week so fair play 👍 The watch I ordered was just the ticket and the gift pouch was first class so would highly recommend 👍⭐️

This is a business that I would definitely give a second chance to. I placed my order on Nov 29th and waited weeks for confirmation of shipping and then experienced delays in response time when I emailed the company. It seems they fixed whatever email issue they were having that caused the delay, because afterwards they were very prompt to reply and very helpful. When I explained that I still never received my watch, they reshipped the watch with expedited shipping and a free watch band. I received my package on 12/21/23, a little under a month after I ordered. I am so thrilled it came in in time for Christmas. The watch is beautiful, the packaging is unique and trendy, and I feel good about the kind of company I gave my money to this holiday season. There were some bumps in the road, but the watch was worth the wait. I'll definitely order again in the future-- definitely recommend.

I too hadn't received shipping confirmation of my order from Black Friday and was concerned whether I would ever receive my watch. However, my email enquiry was answered promptly and professionally by Customer Service and I was provided with proof of shipping. I was okay with the item being past Christmas as long as I knew it was on the way. As luck would have it, my order was received the next day. It was very well packaged to protect against damage and the gift packaging and watch itself are beautiful. I think my daughter will love it and I would order from Hurtig Lane again without hesitation.