J'ai rencontré un souci de livraison, le service client a été très réactif pour trouver une solution à mon problème et ma proposé la réexpédition express de ma commande. Très satisfait. De plus, ayant quelques bracelets de chez eux, je peux vous assurer que la qualité du cuir vegan est au rendez-vous.
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Zach H.
Good customer suppoet
I had issues with the delivery which was of no fault to Hurtig Lane. Their support was very helpful and informative and sent a replacement order without any issues.
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Trisha
I’m really impressed with Hurtig Lane
I’m really impressed with Hurtig Lane. My vegan watch arrived much faster than expected and the packaging was beautiful and ecofriendly. I had a question about the strap size and their customer support replied on WhatsApp within minutes. I also love that part of their profits supports food banks, children and animal charities. It feels good buying from a brand that actually walks the talk.
Response from HURTIG LANEDec 4, 2025
Thanks so much for sharing, we are so pleased that you’re happy with your purchase! 💚
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Eric E.
Great customer service
The professional and very nice customer support. I bought a watch as a gift and contacted them through Instagram when the package took a little longer than estimated. Got help with my question within minutes and the person helping me was extremely nice and accommodating! While we were chatting I remembered I hadn’t checked the mail and sure enough, there was the package. Very happy with it!
Response from HURTIG LANEDec 4, 2025
Thanks so much for sharing, means the world to us! 💚
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Adaran C.
Ordered some vegan straps to replace…
Ordered some vegan straps to replace the old leather ones on my vintage watch. I contacted Hurtig Lane beforehand and they were really helpful in guiding me to the correct sizes. The straps arrived quickly, along with a leaflet showing all the charities and organisations they support with their profits. The straps are great quality and look fantastic on my watch, I’ll definitely be ordering again.
Response from HURTIG LANENov 24, 2025
Thanks so much for your kind words, it means the world to us! 💚
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Nicholas C.
The reviews are accurate - awesome product, long delivery times and lack of tracking.
My experience was similar to other reviews on here and I wanted to both reiterate those and provide some reassurance to prospective buyers.
I bought my vegan leather watch band and although I received the purchase confirmation right away, I didn't receive any information regarding tracking. The band took 2-3 weeks to arrive but arrive it did. I took some solace from the reviews on here about the lack of communication and longer-than-expected delivery times. My band is absolutely excellent - just what I wanted and an outstanding price. I absolutely recommend this seller as long as you don't need something right away and are prepared to patiently wait. The product is awesome, looks fantastic and I'll likely buy from again.
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NG
For those not sure if they should buy a Hurtig Lane product, read this:
First of all these watches are absolutely stunning. My bf was in need of new watch and I came across Hurtig Lane, because I was looking for great quality vegan watches. My bf eventually chose the 'Mykonos Vegan Leather Watch Gold, Black & Black'. Something went wrong with the delivery service, which was in no way Hurtig Lanes fault. When I contacted them through instagram, they responded so quickly! They were so helpful and kind and immediatly helped solve the problem, which was not at all caused by them. The packaging is amazing, the little feltlike pouch that comes with it, is so nice and soft and nicer than some pouches you can buy in stores, and this just comes with the watch. Then, the watch: absolutely beautiful. The details the feel, it's really the key that can pull an outfit together.
And again the customer service is amazing. There was a little damage on the strap, so I contacted Hurtig Lane, again they responded quickly, and offered to send a replacement strap. I never had such a great experience with customer service.
Tldr: Hurtig Lane has beautiful products and if there's bumps in the road, the immaculate customer service is always there to smooth the way. I'm just so blown away and impressed by this brand.
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Deepak
Despite being skeptical given reviews, very pleased with product
It's not easy to find places with high quality vegan watch bands. When Hurtig Lane came up on Google, I was excited by the stylish designs and seemingly high quality material. When I checked for reviews outside the company website, I found TrustPilot where people had somewhat middling experiences. Because I had a good experience, I wanted to write that the watch bands are excellent quality. Yes, as some of the reviews point out, it's a small team and communication is not immediate. But, because they are a small business, they also put special touches together when I told them it was a gift for my wife's birthday and they covered extra fast shipping to ensure it would arrive in time. We are both really happy with our watch bands and will likely be future customers next time we need a watch or future watch bands.