HURTIG LANEHurtig Lane, Vegan Watches and Accessories, Peta Approved
HURTIG LANE (hurtiglane.com) has 62 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ju
My order arrived late and the tracking of the parcel did not work, which caused me some worries. However, the customer support was very polite and responsive and even offered to send a premium delivery to make the watch, which is a gift for my partner, arrive in time. The watch arrived in the end 5 days late but in great condition. It looks beautiful and I am sure my partner will be happy. Thank you for the kind customer support messages.
Sara T.
I was looking for a new vegan watch to replace one I had lost at airport security. I was so happy to find the black and rose gold Mykonos watch as it was practically identical to my old one. Ordering was simple and I found communication with the Hurtig Lane team swift and informative. My new watch is beautiful and I love supporting vegan businesses too. I'm currently looking at the rest of the range for another piece :)
Response from HURTIG LANEFeb 6, 2025
Thank you so much for your kind words! We’re delighted to hear that you found the perfect replacement for your lost watch and that you had a smooth experience with us. The black and rose gold Mykonos watch is such a timeless choice, and we’re so happy you love it! It truly means a lot to us that you support vegan businesses, and we appreciate your trust in Hurtig Lane. Hurtig Lane team 💚
Joseph J.
The team at Hurtig went out of their way to help me locate my order and ensured that it got to me in time even when the postal service were dragging their feet. Great product and service
Response from HURTIG LANEDec 23, 2024
Thank you so much for your kind words! We’re thrilled to hear that we could help ensure your order reached you in time! We’re so happy to know you’re pleased with both our products and our service. Happy Holidays! 🎄
David
Ordered a strap over a week ago and paid for express delivery (2-3 days). Received confirmation email but no further update. Chased them yesterday but have had no response. This was supposed to be an Xmas gift but as it presumably hasn't even been despatched its not going to arrive in time. EDIT: After the review on Trustpilot the order was sent out on a 24 hour delivery and arrived 23rd Dec
Response from HURTIG LANEDec 24, 2024
Thank you for your feedback, and we’re truly sorry for the frustration you experienced with your order. However, as a small, family-run business, we were quite disheartened to see a 1-star review left less than 24 hours after you contacted us via email. We replied to your email just over 24 hours later, and in that time, we arranged for a second parcel to be sent to the new address you provided. This parcel was fast-tracked and delivered within two working days, ensuring it arrived in time for Christmas. Additionally, we let you know that you could keep the original parcel, which was sent to your work address, so there was no need for you to return it. We pride ourselves on offering personalized service and have been working tirelessly, seven days a week, to assist all of our customers during this busy season. Reviews like this can have a significant impact on a small business like ours, and we hope you might reconsider such feedback in the future. That said, we’re very pleased to know your order arrived in time for Christmas, and we truly hope the strap is enjoyed. Wishing you and your loved ones a wonderful holiday season! Warm regards, The Hurtig Lane Team --- UPDATED REPLY Thank you for updating your review. We want to clarify that we responded to your email within 24 hours and arranged the reshipment of your parcel before your review went live on Trustpilot. Trustpilot reviews are subject to approval before appearing publicly, and we had already taken action to resolve the issue by the time we saw your review. We’re glad the parcel arrived in time, and wish you a Happy New Year. Hurtig Lane Team
Andrew W.
I could not be happier with the quality of the two vegan leather straps I recently received. So much so, I immediately bought a cactus leather one to try also. The built-in, quick-release pins make changing the look of my watches effortless and fun. And the service was excellent and quick. Highly, highly recommended.
Response from HURTIG LANEDec 15, 2024
Thank you so much for your wonderful review! We’re thrilled to hear how happy you are with the quality of our vegan leather straps and that you’re already adding a cactus leather strap to your collection. It’s great to know you’re enjoying the convenience of the quick-release pins—making it easy to switch up your style is exactly what we aim for! We truly appreciate your kind words about our service as well. Thank you for your support and for highly recommending us!
Robin W.
After receiving the order confirmation, no watch was ever sent out. After almost two weeks of waiting, I tried to contact Hurtig Lane through their contact form on the website as well as through instagram message, where in both cases I received no response. After posting this review I got almost immediately a response. The problem was handled and my watch got send out in the next couple of days. Also as a apology I was gifted a free watch band.
Response from HURTIG LANEJan 3, 2025
Thank you for sharing your experience. We sincerely apologize for the delay in responding to your initial messages. As a very small team, we strive to provide the best service possible, but unfortunately, your email was missed. Additionally, due to the high volume of spam in our Instagram inbox, we are unable to use it as a reliable method of communication. We completely understand how frustrating this must have been and deeply regret any inconvenience caused. We’re so pleased to hear that you have now received your order along with the complimentary watch band as a gesture of our apology. Your patience and understanding mean a lot to us, and we truly hope you enjoy your new watch and accessories. Wishing you a wonderful New Year! Hurtig Lane Team
Sophie M.
J'ai commandé une montre et un bracelet de montre sur le site de la marque le 25/11. J'ai opté pour la livraison express et suivie en 3 et 7 jours. Depuis, je n'ai toujours pas reçu de mail me confirmant l'expédition de ma commande, ni de réponses à mes mails de la part du service client. J'espère avoir une réponse de la marque et recevoir prochainement ma commande.
Marlene
I recently ordered a watch strap and although I paid for express delivery (which the website said would take 3-7 working days), the strap didn't arrive until 14 days later. Even after contacting customer service, I never received a shipping confirmation or tracking number (let alone a reply). I then realised that I had ordered the wrong size and contacted customer service to arrange a return. At first it seemed that there had been a mix-up and they had sent the wrong size, but when I clarified that I had actually ordered the wrong size myself and wanted to return it, they stopped responding. It's now been 9 days and I've been unable to return the strap. So I'm left with a useless strap that doesn't fit my watch. Very disappointing.
Response from HURTIG LANEDec 14, 2024
We sincerely apologize for the disappointing experience you’ve had with your order and our customer service. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused by the delay in delivery, lack of communication, and challenges with your return. Having seen your comments we’ve processed your refund, without the need for us to receive your returned item first and it should now be reflected in your account. Please feel free to contact us if you need further assistance with the return or anything else—we’re here to help and want to make this right for you. Thank you for your patience, and we’re truly sorry again for falling short of your expectations.
