HURTIG LANEHurtig Lane, Vegan Watches and Accessories, Peta Approved
HURTIG LANE (hurtiglane.com) has 62 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ju
My order arrived late and the tracking of the parcel did not work, which caused me some worries. However, the customer support was very polite and responsive and even offered to send a premium delivery to make the watch, which is a gift for my partner, arrive in time. The watch arrived in the end 5 days late but in great condition. It looks beautiful and I am sure my partner will be happy. Thank you for the kind customer support messages.
Andrew W.
I could not be happier with the quality of the two vegan leather straps I recently received. So much so, I immediately bought a cactus leather one to try also. The built-in, quick-release pins make changing the look of my watches effortless and fun. And the service was excellent and quick. Highly, highly recommended.
Response from HURTIG LANEDec 15, 2024
Thank you so much for your wonderful review! We’re thrilled to hear how happy you are with the quality of our vegan leather straps and that you’re already adding a cactus leather strap to your collection. It’s great to know you’re enjoying the convenience of the quick-release pins—making it easy to switch up your style is exactly what we aim for! We truly appreciate your kind words about our service as well. Thank you for your support and for highly recommending us!
KC
This is a business that I would definitely give a second chance to. I placed my order on Nov 29th and waited weeks for confirmation of shipping and then experienced delays in response time when I emailed the company. It seems they fixed whatever email issue they were having that caused the delay, because afterwards they were very prompt to reply and very helpful. When I explained that I still never received my watch, they reshipped the watch with expedited shipping and a free watch band. I received my package on 12/21/23, a little under a month after I ordered. I am so thrilled it came in in time for Christmas. The watch is beautiful, the packaging is unique and trendy, and I feel good about the kind of company I gave my money to this holiday season. There were some bumps in the road, but the watch was worth the wait. I'll definitely order again in the future-- definitely recommend.
Response from HURTIG LANEJan 9, 2024
Thank you for sharing your experience and for your patience and understanding throughout the process. We sincerely apologize for the initial delays and communication issues you encountered after placing your order on November 29th. It's great to hear that once the email issue was resolved, our team was able to promptly and efficiently assist you. We are so pleased to hear that the watch arrived in time for Christmas Your willingness to give us a second chance and consider ordering from us again in the future means a lot to us. We are committed to continuous improvement and ensuring our customers have positive experiences. Thank you for recommending us!
Anuja T.
The watches are high quality and have the look and feel of genuine leather. The colours are vibrant. Most of all, the family running the business is very kind and passionate about their work. I would purchase again and have already recommended the brand to my friends and family.
Response from HURTIG LANEApr 22, 2023
Thank you so much for your kind words, means the world to us! 💚
