HURTIG LANEReviews of hurtiglane.com

No shipment notification or any other communication one week after purchase. No response to a followup 11 days after purchase. They sent me a canned "shipping" message 14 days after purchase, without any actually shipping verification. I had already purchased from a competitor three days ago. We'll see how the "return" goes. This seems to be a scam, as several others have described.

En vecka efter beställning har fortfarande inget hänt, jag kontaktar dem och får till svar att varan tagit slut och att de missat att kontakta mig. De erbjuder en ersättningsprodukt som är i helt annan stil än ordinarie köp, alternativt att vänta i 4-6 veckor eller få återbetalning. Svarar först att jag gärna byter till en produkt som är mer lik, men då de slutar svara så ber jag om återbetalning. Det har jag fortfarande inte fått svar på och hoppas nu att jag får tillbaka mina pengar för en produkt som inte ens fanns. Testar skriva här så kanske de svarar åtminstone...

J'ai rencontré un souci de livraison, le service client a été très réactif pour trouver une solution à mon problème et ma proposé la réexpédition express de ma commande. Très satisfait. De plus, ayant quelques bracelets de chez eux, je peux vous assurer que la qualité du cuir vegan est au rendez-vous.

I had issues with the delivery which was of no fault to Hurtig Lane. Their support was very helpful and informative and sent a replacement order without any issues.

I’m really impressed with Hurtig Lane. My vegan watch arrived much faster than expected and the packaging was beautiful and ecofriendly. I had a question about the strap size and their customer support replied on WhatsApp within minutes. I also love that part of their profits supports food banks, children and animal charities. It feels good buying from a brand that actually walks the talk.

The professional and very nice customer support. I bought a watch as a gift and contacted them through Instagram when the package took a little longer than estimated. Got help with my question within minutes and the person helping me was extremely nice and accommodating! While we were chatting I remembered I hadn’t checked the mail and sure enough, there was the package. Very happy with it!

Ordered some vegan straps to replace the old leather ones on my vintage watch. I contacted Hurtig Lane beforehand and they were really helpful in guiding me to the correct sizes. The straps arrived quickly, along with a leaflet showing all the charities and organisations they support with their profits. The straps are great quality and look fantastic on my watch, I’ll definitely be ordering again.

I am very disappointed with the poor communication from the customer service. When I ordered with Tracked & Express, I waited a week and still got no tracking info and no updates from Hurtig Lane. I sent a mail to them: no response. Only when I contacted them via Instagram another week later, I had a response and we continued over WhatsApp. Like in another review I read, my parcel was lost by the courier. But only after I asked for updates. Why was there no tracking info? Usually the seller also gets notified about tracking, right? Coincidentally, my order was now out of stock, so they had the nice offer of sending a different watch straight away or waiting around 6 weeks to restock + an extra strap for free. I preferred the one I originally wanted, so I chose to wait and let them know that I needed it before 9 weeks later for a wedding week. 7 weeks later, I ask for an update, they told me it will hopefully take a week for the supplier to restock, and if I didn't receive it before the end of the month, they will refund me. Again I got no updates from them after the end of the month, so I asked for a refund. They told me they would do it right away. A week later, nothing was refunded. I asked via WhatsApp: ignored. A few days later I sent a formal email asking for a deadline (as my creditcard company wants, so I can claim my money two weeks later when getting no response), and a day later they finally started the process of refunding the money. Why advertise with Track & Trace if you're not giving it to anyone? Why make customers wait and ask for updates and not be proactive about your orders? In my experience this passive communication is a clear pattern, and I see others experience this as well. It's a good way to make customers lose trust. I'm not going to order here again. If the communication was better (like giving updates proactively, instead of waiting for every single deadline to pass until the customer starts asking questions), I wouldn't mind waiting three months for my order. But I lost trust here after reading it has been the same since 2 years.