Providing secure online banking, checking, savings accounts, CDs, mortgages, loans, retirement plans, bill pay and other financial services to individuals and businesses.
Huntington (huntington.com) has 324 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Amanda O.
If I could give 0 stars I would this bank is so awful customer service is disgraceful they never know what they are doing and they are rude so rude pathetic atm features and annoying wait times every time you go way way better options pass on this horrible bank …
Tanesha K.
BIG THANK YOU to Mary Lee she helped me get bank into my account from Indianapolis all the way to Evansville! Very patient and understanding and HELPFUL!!!!! Thank you again……
Eric A.
Horrible bank, horrible customer care, and all around a terrible experience.
Do not use Huntington B.
What a catastrophe. Every year it is the same run around about paying the flood insurance on time. Bent my back over due to wanting to escrow the funds for flood insurance and they would make sure it gets paid on time. It never gets paid on time. I will never use this bank again and will soon be paying the loan off. I highly recommend that no one use this bank at all.
Nicole
Depositing checks on Huntington.com or the app is a disaster. Inconsistent holds, communication that doesn't match actual account status. Basically they're terrible at the banking part of banking.
Gray R.
An account was closed. After removing all funds, I waited a week and called to confirm as directed. The agent on the phone confirmed that the account was closed. In fact, I requested a reversal of a $25 service fee from the last statement for a balance that slipped below the allowed amount. She said, "I can't address a fee on an account that is closed." A month later, on 4/12/25, I received a statement with a balance of $1.22. I have had many issues calling 1-800-480-2265 with agents who do not know what they are doing and are extremely unhelpful and rude. They asked if I had confirmation, to which I said yes, and then they requested the number. I never received written confirmation it was closed and didn't know I needed to have it. I thought a verbal confirmation with an agent over the phone was sufficient. The rude agent accused me of assuming the account was closed. My advice is to keep a journal of every call and every agent's name, as this bank is not professionally administered.
Dennis F.
Huntington Bank has been a huge letdown when it comes to business banking—specifically, depositing business checks at their ATMs. For months now, every single business check I’ve tried to deposit has been rejected, without explanation or resolution. These aren’t obscure checks. They’re properly filled out, endorsed, and deposited during regular hours. Yet the ATM takes the check, thinks for a while, then spits it out with a vague error message and no actionable next steps. As a business owner, my time is valuable. I shouldn’t have to waste it driving to a branch or standing in line like it’s two decades ago. And what’s worse—there’s no transparency, no updates, and no acknowledgment from Huntington that this is even an issue. If you’re a small business looking for a reliable banking partner—look elsewhere. Huntington’s tech is broken, and their customer support doesn’t seem too interested in fixing it.
Charles D.
Signed up for a promo offer and was assigned a different account. When I tried to contact them through Twitter and Facebook, since they don't have any other way to contact them electronically, they just ignored my question after starting the conversation. I would NEVER use them for any banking needs.
