HuntingtonReviews of huntington.com

Customer Service is worthless. You are asked for a callback number for a more immediate response when you call. When they call back, however, you are put on hold for 40-60 minutes, or they hang up. When you reach someone, they simply tell you to go to your local branch. I also run into problems with my accounts because of internal bank errors propagated by miscommunication and inaccurate computer transcriptions. I would not recommend Huntington Services. If it weren’t so complicated to transfer all my families accounts to another bank, I would.

My review is a tad more personal, but I can honestly that I now know my place at Huntington and that place is just another account. I used to work at Huntington in the mortgage department and we were always preached to, to make a personable relationship with our borrowers. To show that we care, and they are more than just an account, to go above and beyond. Well... now that I'm on the other side of that, I feel Huntington has failed. I applied for a hardship for my mortgage payment. I've had my mortgage with them since 2020, never been late, never overdrawn my account, never complained about anything (even during escrow analysis when a double payment was made for my insurance and I had to fight to get things corrected and payment dropped, this should have been caught by that department). I included a detailed letter with my application explaining my situation and that I didn't even need the full 6 months, just a month or two to get caught back up. I even attempted to get this done BEFORE missing a payment, hoping we could work something out before there would even be an issue. Not only did they wait until after the payment was due, but it was denied altogether. I understand everyone is struggling in this economy and some even worse off than me. But that's also why I wasn't asking for an altogether forgiveness' of some sort, just to be worked with so I didn't ruin my credit score and still be able to put food on the table.... Huntington failed at this. I currently work at another bank dealing with mortgages and used to direct people Huntington's way if we were not able to help them.... needless to say, I will no longer be doing this.

Terrible online customer service. Over the course of 3 weeks and approximately 1.75 hours on hold I was told by 3 different customer service reps that the issue with sending funds to a loved one through a site named Jail ATM had been resolved. (This is a legitimate site that aids families trying to help their loved ones during a difficult time by sending funds for inmate use for basic necessities.) Repeated lies just to get people off the phone. Never speak to the same person. Last supervisor I spoke with, Juan, basically got on the line to bully me into submission. I acted appropriately the entire time, simply asking him why I kept getting different answers from 6 different reps. and supervisors and still the same result-card declined to this site only. He finally said "we no longer have the capabilities to override those transaction declines that we once did." When I asked why someone didn't simply say that sooner, he ended the call, saying I was speaking over him. Done with this bank forever and will always speak badly of them when given the opportunity.

El mejor banco que he conocido en los 16 años que tengo viviendo en PA .todo fácil y con personas capas de ayudarte. Gracias Joe McGinn por el tremendo servicio

They suck. I liked tcf better. Customer service is horrible 9/10 of the time. You've been a victim of fraud, so what. We locked your card, oh well. You want funds from your account, go to another branch or offer customer $1,000 in $5 and singles. Their policies are not customer friendly and neither is some of their employees.

Don’t use them. I travel a lot. I was assured multiple times no issues using my card. Of course, I couldn't take cash out overseas and every person with a Podunk small bank had no issues. They also decline all transactions you do if you have never used your card there before like a bunch of nincompoops. I do crossfit training in the same city where my branch is located and they denied the charge. I never had any issues with TCF. These guys just can’t get it right.

Plenty of hidden fees and incompetent customer service that relies on reading a script. When you try to dispute hidden fees, then claim they are fully justified. I'm closing my account immediately after this interaction.

$REEFIT $reef2silk