Hugterra™Reviews of hugterra.com

It works fine!

I ordered the Hugterra Neck Massager over a month and half ago. After not receiving any shipping information or acknowledgment after a month of the purchase date, I e-mailed the company only to receive a bogus tracking link. Again, after 2 additional weeks, I contacted the company again, and was sent a second bogus tracking link. No product was ever received.

This is a nice handy and Convenient device, not big and bulky, doesn't take up munch space. As a "all in one", I can get numerous treatments in much less time. Also it is easy to carry around, Transport, and go to different places in my house with it.

It’s selling sub par merchandise, then saying return shipping costs are on the customer, offering 30% of refund and keep the worthless product. But if you write them a 5 star review they will give you 50% back. Very unethical and disappointing. I should of known by the advertising but I just wanted to get my wife something for her bad neck.

I had mine for a few months now! I enjoy it. Feels good. I have cervical herniated discs, although it hasn’t helped my condition, it is a nice way to relax at the end of a long day! I had an issue with the charging cord contacted the company they replaced it prompt and quick . Thanks Hugterra!

Decrease of pain with the first use

07/05/25 UPDATE **Hugterra is offering a refund but ONLY IF I first remove this review. This is NOT how a reputable company operates. I told them I purchased in good faith, I would remove this review AFTER a refund was issued. They said no. BUYER BEWARE! *For them to say "Our goal is never to mislead, but to find a solution that is both fair and transparent." Is offensive. If they were transparent, on their return page it would say "to return products, U.S. buyers must pay international shipping fees", instead they show a U.S address. ======================================= I would give this negative stars if possible. The product took 2 weeks to arrive, so I began to be suspicious about where it was coming from. The packaging was terrible, the shrink wrap was loose, the box crushed in. The product itself had a horrible smell and all it did was vibrate slightly. I immediately requested a return, it took days to get a response. But here's what they said: Thanks for reaching out about your recent order. I see that you are requesting a return. I'm sorry that you were unsatisfied with your purchase. I'll do everything I can to make this right. We stand behind our products and, more importantly, our customers. Our Return Warehouse is in Belgium (most of our customers come from the EU, so we have it there). Please note that shipping costs may be high due to the weight of the package & distance. We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for the payment of shipping labels. Customers who wish to return their order are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges. We, as a company, will be at a loss on this order either way, so here's what we could do to make things easier for you: We're happy to let you keep the item (maybe it comes in handy one day, perhaps it can be gifted), to help you avoid paying the hefty shipping fees, and we'll still instantly refund you 30% of what you paid. That may end up being a little more than what you'd be left with if you were to pay a return fee, so I think this would be a lot cheaper. We'll take the loss, no problem. Your happiness is our goal. I'm trying to make sure I don't let you go with the least beneficial option for you, which in this case would be the return. Let us know how you wish to proceed. They list their address as 16192 Coastal Hwy, Lewes, Delaware, 19958, United States, so this feels like an absolute SCAM. I plan to dispute the charge on my cc and hope the cc company supports me. I am furious

My purchase experience went well with the product arriving quickly. The product has 3 settings which all are effective for relaxing the neck.