Matt
The contact lenses are uncomfortable…
The contact lenses are uncomfortable but what's very uncomfortable is the process of cancelling the subscription. Magically emails are not going through from them when you need to cancel a subscription. They will happily continue to charge and make it really difficult to return the box to get a refund. After sending several emails I finally got a response. I have been informed that refunds are "done in bulk when enough packages arrive" and will take several weeks! Meaning if they make a mistake and charge you, you will have to go through the inconvenience of getting in touch with them, printing the label, packaging the box, bringing it to the post office and then wait for weeks to get your money back. Money that they took without your permission in the first place. Practically they stole my money and now they are making it really hard to get it back. I have now decided to report them to the Trading Standards Agency.




