Hubble ContactsReviews of hubblecontacts.com

Sending me contacts I didn’t order and charging me, will not close my account saying don’t have my details. Obviously they do cos sending me delivery notification and taking payment, also sent contacts last month so must have my details!! Please avoid, not very helpful!!

Same as others have experienced. Used Hubble for years with no issues and great service. The last two orders have not been dispatched after payment taken. The first time it happened in June and I had to wait the full 10 days for potential arrival as I was assured they had been dispatched but I was sceptical and was eventually proved right when after the 10 days elapsed with no delivery and when I got back in contact with Hubble was then told they were never dispatched. It has now happened again. Payment taken 4th of August, no dispatch email so I emailed on August 8th as I suspect same as before, that nothing had been dispatched and I still haven't had a reply. I tried to get hold of them on live chat a couple of days ago and couldn't get through to an agent so again was told someone would respond via email and still nothing. No contacts delivered and no response from Hubble - again I've had to emergency order some from another site and left £27 out of pocket.

I have been a loyal customer for years because of price and convenience. Today, I cancelled my subscription. Hubble had a “technical issue” which resulted in my automatic shipment… never shipping. It was their mistake yet they still couldn’t overnight me the contacts. It’s 2023. People rely on you for their VISION. There is absolutely ZERO reason you can’t have an overnight option for when you screw up. The customer service rep was fine but the manager didnt have the guts to get on the phone and talk to a loyal, upset customer. He or she left his employee out to dry instead. Disgraceful.

When I first joined Hubble a couple of years ago, I loved it. It was such an easy, convenient, and cost-effective option, but now I can no longer recommend the service and will be looking to join a competitor. First, they updated the website for the worse. It is far less user-friendly than it was originally, and you now have to actually speak to an agent via chat or on the phone to do simple things that used to be available at the click of a button. For ex: if you need a box to be shipped earlier than scheduled, you used to be able to just click a "ship now" link in your account. That option is no longer there. Second, the customer service chat can be spotty. The chat may be answered in just a minute, or they may leave you on read, forcing you to spend 20 of the most inefficient minutes of your life on the phone with someone who's going to repeat your issue back to you 10 different ways without actually solving it and give you information that you already have because they're basically just reading your account history page to you. Third- my final straw- you may or may not ever actually receive your order. I requested (and was charged for) a double shipment almost a month ago. I received one box but not the other in about a week, as usual. I waited another week to see if the missing box would turn up on its own and, when it didn't, contacted customer service for a replacement. That convo could've been more efficient as well, but it ended with a confirmation (which was confirmed a second time via follow-up email) that a replacement box was being shipped on the 19th. This morning (the 30th) when I still didn't have them (it never takes more than ~8 days for delivery), I clicked the tracking link Hubble had sent only to discover that there has been NO movement whatsoever, and UPS can't even confirm they were given a package- only that the tracking number/label was created. After 15 unproductive minutes on the phone (cause of course they never answered my chat message), the issue still isn't resolved and I'm currently waiting, not for a new replacement order to be shipped, but for a "management team" to "try and locate" the missing order from the 19th- spoiler alert: it was either never shipped or won't be found- so they can "update me". It's really a shame the business is being run so poorly because the actual product is pretty legit. The contacts dry out a bit more (by the end of the day) than more expensive brands like Acuvue, and once or twice I received a row of just the packaging- no lenses were inside- but overall I was very satisfied with the quality of the product, pricing, etc.

Not communicative, been three days since I requested information and nothing. I sat in the live chat waiting to be connected just to be ignored. Do not trust a company that doesn't communicate with you regarding their product.

I definitely didn't expect to write this review when I got up this morning. I've been a loyal Hubble user for about three years--I started using them during the pandemic lockdown because I wanted as little contact with shops/doctors as possible. They seemed like a cheap, easy way to get contacts. Fast forward three years and I finally feel safe enough to go to the eye doctor. Now, people who wear contacts know that most places that sell lenses won't let you get new ones unless you get an eye exam every year. Hubble, however, will continue sending you contacts regardless of if you go in yearly. I thought that was nice--I had no complaints about the contacts or my vision aside from some slight blurriness at night, but nothing that set off any alarm bells. The doctor immediately stiffened when I said I use Hubble contacts. When I added I wear them every day, I could tell she was concerned. She told me Hubble's contacts are like wearing contacts from 1980. Their contacts are known by eye doctors for not being made with breathable material, cutting off oxygen to the eye, which can cause long-term problems that were much more common 20-40 years ago. Including Corneal Neovascularization, which I was diagnosed with today. Corneal Neovascularization is caused by oxygen-starved eyes developing blood vessels in places they shouldn't be (like the cornea) in an attempt to give them oxygen. In short, Hubble made me grow blood vessels in my corneas by suffocating them daily for three years. Corneal Neovascularization can cause blindness, among other issues. If I had delayed seeing a doctor longer (which I easily could have with Hubble's lax approach to prescriptions) I easily could have lost my vision. So, yeah, Hubble's poor quality and sketchy approach to prescriptions has left me with a condition that I'll have to monitor consistently for the rest of my life. Needless to say, don't buy these.

I signed up to a ‘FREE TRIAL’, obviously they charged the £1 delivery which is fine. I have not received a single form of communication from them since. I haven’t received the ‘free trial’ product. They have now charged me £30?! For What? I can't access any online account because they haven't sent me any emails to confirm my account. I’ve tried their online chat, but just get told I’ll get email replies.. I Doubt that will happen since I haven’t received any emails from them so far. SCAM COMPANY, BEST TO AVOID.

I had my account with them for years now and used to love the customer service, the quick answers and how helpful they were when I needed to change my prescription. However nowadays it’s just a nightmare. I’ve been charged on the 15th of this month for new pack and it’s already 22nd with no answers if it will be sent out and when. When contacting their online chat somehow I get through to team that’s not from the right country. I’ve since sent an email to request a cancellation of my account because of this. It’s been already 3 times when I had hard time receiving package on time as it wasn’t sent. I was also unable to log into my account and needed to change password despite having the correct credentials. Clearly something changed and not for the better. I am no longer interested in Hubble in this form and if I can’t get through to anybody yet again I will need to take action with my bank. It’s sad it has come to this.