Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsNov 9, 2023

Hi Kay, Thank you for taking the time to leave a review. I sincerely apologize for the frustration and inconvenience you've experienced with our subscription cancellation process and you got charged for it. I understand the importance of a smooth and timely resolution in such matters, and I'm truly sorry that we fell short of your expectations. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Thank you for bringing this to our attention, and I apologize again for any inconvenience caused. All the best, Jhanine

Response from Hubble ContactsOct 14, 2023

Hi Maggie, Thank you for taking the time to leave a review. We apologize for the negative experience you had with our customer service. It sounds like there were several issues that occurred, such as your cancellation request not being properly processed and additional charges being made without your consent. We understand how frustrating and inconvenient this must have been for you. We would like to check what happened and make sure to provide you with the most accurate resolution for this issue. For us to further help, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! All the best, Jhanine

Response from Hubble ContactsOct 4, 2023

Hi JStin, Thank you for taking the time to provide us with your valuable feedback. We take your feedback seriously, and we will work on improving our communication and customer service channels. I sincerely apologize on behalf of our customer service team for the inconvenience you have experienced with our services in the UK. I understand your frustration with not receiving updates or information regarding the discontinuation of our services, and I am deeply sorry for the inconvenience it caused. To address this issue, I would be happy to check the status of your account and refund. Please get in touch with us by sending an email to [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John

Response from Hubble ContactsSep 29, 2023

Hi Leslie, Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your positive review. It is always a pleasure to hear that our customers are satisfied with our service! We would like to inform you that we currently offer regular shipping for our packages, which typically takes approximately 5-10 business days for delivery (which excludes Saturdays, Sundays, and federal holidays). Please note that the estimated delivery time may vary depending on factors such as your location and any unforeseen circumstances that may arise during the shipping process. While we strive to ensure timely delivery, we kindly ask for your understanding and patience in case of any unexpected delays. Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John

Response from Hubble ContactsSep 22, 2023

Hi Lisa, We thank you for taking the time to give us this feedback. Your feedback is essential for our business so we can provide better customer service. We're sad to hear that you feel dissatisfied with our service. We're truly sorry you are having a rough time canceling your subscription and went through the trouble of freezing your credit cards. We understand how upsetting this must be! Your satisfaction is important to our company, and we want to look into what happened to find out what we can do to help make this right. Please get in touch with us by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot and my team will get back to you ASAP. I hope your day goes well. Sincerely, John

Response from Hubble ContactsSep 18, 2023

Hi there! We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're sad to hear that you had a rough time contacting our customer service line and that your account got charged for the lenses you do not need. A charge on your account means that the subscription is still active. We've made it easy to make changes to your subscription, adjust the frequency of shipments, update your shipping address, and more, all from your Member Portal. You can also cancel it by calling us, emailing us at [email protected], and/or chat with us on our website. This information is available on our website during the sign-up process and FAQ. We sincerely apologize for the inconvenience this may have caused you! We understand that you have already been charged for the monthly subscription, and we'd love to help find a solution to your issue since your satisfaction is essential to our company! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" with your name and email address on file, and my team will get back to you ASAP. Sincerely, John

Response from Hubble ContactsSep 8, 2023

Hi Jess, We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We sincerely apologize for the misunderstanding and lack of communication on our part. We truly understand why you are dissatisfied and upset with our service considering that we've promised to send you the contacts promptly and offered you a discount on your next order. It is not long since we received the update from our management team, and regret to inform you that we are no longer restocking our supplies in the U.K. We are very thankful that you've given us a chance to become your contact lens provider for years and truly appreciate your support as a loyal customer. Please do not hesitate to get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John

Response from Hubble ContactsSep 6, 2023

Hi Mohamed, We appreciate you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you had a rough time requesting a refund and that our customer service team was unable to cancel your order. We understand how difficult and upsetting the experience must have been, and we sincerely apologize if the process was not explained to you in detail which may have caused this confusion. To explain this further, if you see that you’ve been charged, it means we've already forwarded a paid order to our third-party shipping courier. Once the package is transferred to the courier, our fulfillment team will be unable to recall or cancel it since shipping is beyond our control over when they will start mailing your parcel. However, the standard delivery period normally takes 7-10 business days (which excludes Saturdays, Sundays, and Bank holidays). I hope this clears things up a bit. We'd still want to look into this matter and find out what we can do to help since your satisfaction is important to our company! Please send us an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Sincerely, John