Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsFeb 5, 2025

Hi Clint, Thank you for taking the time to leave a review. I’m truly sorry to hear about the challenges you've faced with both the return process and the unexpected charge. I completely understand how frustrating this situation must be, and I sincerely apologize for the inconvenience it has caused. I’d like to personally look into this and ensure we resolve the issue for you as quickly as possible. Please reach out to us directly by emailing [email protected] with the subject line "ATTN: Trust Pilot," and my team will prioritize your request to make things right. We are committed to providing you with the best possible experience, and we truly appreciate your patience as we work toward a solution. Sincerely, John

Response from Hubble ContactsJan 28, 2025

Hi Ronda, Thank you for taking the time to provide us with your valuable feedback, and I’m really sorry to hear about your frustration with the delivery time and the prescription concerns. Our standard shipping timeframe typically takes 5-10 business days (excluding weekends and holidays), but we completely understand that waiting longer than expected can be frustrating. We also want to assure you that before we ship any contacts, we always reach out to your eye care provider to confirm your prescription. We’d love to look into this further and see how we can resolve any issues. Please email us at [email protected] with the subject line “ATTN: Trust Pilot,” and my team will get back to you as soon as possible. Sincerely, John

Response from Hubble ContactsDec 19, 2024

Hi Diego, Thank you for sharing your experience with Hubble Frames! We’re glad you found a pair you loved, like the Artemis in butterscotch – a truly versatile and stylish choice. We’re sorry to hear the delivery process and checkout didn’t meet your expectations. Your feedback is invaluable, and we’ll use it to improve our process to make it smoother and more enjoyable for our customers. If there’s anything we can assist with right now, please [email protected] with the subject line "ATTN: Trust Pilot" with any additional questions or concerns that you have. Have a great day! All the best, Jhanine

Response from Hubble ContactsDec 2, 2024

Hi Jennifer, Thank you for sharing your thoughts. I’m really sorry to hear about the issues you've experienced. Based on your message, it seems like you might be referring to a different company, https://www.trustpilot.com/review/hubbl.com.au, which operates in Australia. At Hubble Contacts, we specialize in contact lenses, so it appears your concerns are directed toward a separate business. I would recommend reaching out to hubbl.com.au directly for further assistance regarding your situation. If you ever have any questions or need support with your Hubble Contacts subscription, please feel free to contact us at [email protected] with “ATTN: Trust Pilot” in the subject line, and we’d be happy to assist you. I truly hope your concerns are resolved quickly, and I appreciate your understanding. All the best, Jhanine

Response from Hubble ContactsNov 25, 2024

Hi Mason, Thank you for sharing your feedback! It sounds like you're referring to a product or service that might be related to hubbl.com.au, which operates in Australia. We specialize in contact lenses here at Hubble, so it seems your message was intended for a different company. That being said, we’re thrilled to hear you’re enjoying the hubbl product you mentioned! It sounds like a fantastic solution for managing your streaming services and TV remote. If you ever need assistance with your Hubble Contacts subscription, feel free to reach out to us at [email protected]. We’re always happy to assist! Thanks again, and I hope your issue gets resolved quickly. All the best, Jhanine

Response from Hubble ContactsOct 18, 2024

Hi Preraphaelite, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with Hubble. It’s never our intention to cause confusion, and I can understand how frustrating it must have been to see unexpected charges on your credit card. We aim to be transparent about our subscription model, which includes automatic shipments for your convenience. I sincerely apologize if this wasn’t communicated clearly during your order process. Customers should receive email notifications about subscription charges, but it sounds like that may not have happened in your case. I’d be happy to investigate this further and ensure your account is updated to prevent future charges. Please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! All the best, Jhanine

Response from Hubble ContactsSep 23, 2024

Hi Marci, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your contact lenses and that they fit well. It's great to know that our customer service team was able to assist you quickly, and we appreciate you taking the time to leave a review. Your satisfaction means a lot to us! If you have any other questions or concerns, please don't hesitate to reach out to us via email at [email protected] with "ATTN: Trust Pilot" in the subject line, and we’ll respond as quickly as we can! Sincerely, John

Response from Hubble ContactsAug 19, 2024

Hi Kevin, Thank you for sharing your experience, but it seems you're having issues with a new device from a different company. At Hubble, we focus on contact lenses, so it would be best to contact the support team for the brand you're referring to for help. If you have any other concerns, feel free to reach out anytime by sending us an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Thank you for your understanding! All the best, John