Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Sally
Aug 22, 2019
Satisfied customer
I would like to receive the order every other time instead of every time (currently 56 days). I only wear my contacts when playing tennis, so need them only 3-5 days a week, not 7. This means I build up an inventory of contacts. Otherwise, I have had good experience with these. They seem to be very slightly flimsier then the ones I get from my eye doctor, but that doesn't affect their wearability. They don't turn over in the packaging as easily as the ones from my doctor, which means I don't have to guess which way they are supposed to go into my eyes.
Response from Hubble ContactsAug 24, 2019
Hi Sally, Thank you for taking the time to leave this review. I'm so glad to hear that you've had a good experience with our lenses but sorry that the delivery schedule is not convenient for you. We appreciate the feedback, and if you need help with adjusting the frequency of your orders, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out! Best, Samantha
Report
Julie
Aug 22, 2019
At first it’s great and you get to pick…
At first it’s great and you get to pick how often and when which is great but like anything else be careful the prices do continue to go up which is the reasoning of the 3 star
Response from Hubble ContactsAug 24, 2019
Hi Julie, Thank you for taking the time to leave this review. We are happy to hear our flexible subscription is working so well for you. We get it, higher prices are never fun. We're committed to keeping your costs down to the extent that is possible and reasonable. And while we’re still confident we’re the best value lenses out there, we can absolutely appreciate you have a choice when it comes to the contact lenses you wear. We hope you decide to stick with us! Best, Samantha
Report
Rose
Aug 22, 2019
My contact lenses have always been good…
My contact lense have always been good quality.
Response from Hubble ContactsAug 25, 2019
Hi Rose, Thank you for taking the time to leave this review. I'm glad to hear that you're having a great experience with our lenses. We're happy to have you on board :) Best, Samantha
Report
Vandy
Aug 22, 2019
Affordable
Affordable, great quality convenient. I have been using Hubble for over two years now and will never go back to pricey branded contacts.
Response from Hubble ContactsAug 25, 2019
Hi Vandy, Thank you for taking the time to leave this review. It's so great to hear awesome feedback from a longtime Hubble wearer! We're so happy that you're loving the lenses! Best, Samantha
Report
Contact
Aug 22, 2019
Given the runaround and bad service
Contacts didn’t fit and dried out quickly. Tried to cancel my subscription and was given the runaround. Finally I was able to cancel the subscription only when Tamy credit card was lost and I canceled the card.
Response from Hubble ContactsAug 25, 2019
Hi Jesse, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with our lenses and with cancelling your subscription. I can see that you have not reached out to our customer support team at this point. To cancel, please call 1-619-404-0542 between 9am and 5pm EST, Monday through Friday. Best, Samantha
Report
Alexandria
Aug 22, 2019
Not the most comfortable contacts but…
Not the most comfortable contacts but very reliable and convenient.
Response from Hubble ContactsAug 25, 2019
Hi Alexandria, Thank you for taking the time to leave this review. It's great that your deliveries are working out well but sorry that these lenses are not comfortable for you. If you're unsure about the lenses, it's best to refer to your eye care professional, who will be able to observe the lenses on you again! If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
Report
Megan
Aug 22, 2019
Amazing and affordable
Amazing and affordable, thank you
Response from Hubble ContactsAug 25, 2019
Hi Megan, Thank you for taking the time to leave this review. I'm glad that you're enjoying the lenses, and appreciate your feedback! Thanks for being a part of the Hubble family. Best, Samantha
Report
Steph
Aug 22, 2019
Bummer but we have cancelled your subscription
Hubble has cancelled my subscription twice without telling me prior. I don’t find out until I get an email from their customer service team saying “bummer, but we have cancelled your subscription.” They have shipped my contacts to the wrong address twice. In theory this delivery system is wonderful however their execution of the processes makes it a nightmare.
Response from Hubble ContactsAug 30, 2019
Hi Stephanie, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with us cancelling your subscription. I have had a chance to look into your conversations with our team, in which they provided you with all of the necessary information regarding your subscription. If you have any further questions or concerns, please send an email to [email protected] and they will get back to you ASAP. Best, Samantha
Report