Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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VICKI B.
Love my contacts.
Response from Hubble ContactsOct 2, 2019
Hi Vicki, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses. I'd love to know if there is anything we can do to turn this 4-star rating into a 5-star rating. If so, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Best, Samantha
Eric
Hubble makes everything extremely convienent except for the act of pausing your subscriptions. The only way to pause your subscription is to call a salesperson during normal business hours, which is nearly impossible for my busy schedule. Emailed customer service without any remedy.
Response from Hubble ContactsOct 2, 2019
Hi Eric, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I can see that you have since cancelled your subscription by emailing in on September 29. If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
Joseph
Very comfy lenses. Excellent service
Response from Hubble ContactsOct 2, 2019
Hi Joseph, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the comfort of our lenses and service! Thanks for the awesome feedback :) Best, Samantha
Stannis B.
Absolutely DISGUSTING. They will scam you into £1 contacts from ads on the internet to make you feel good. Then without warning, email or consent will charge you £27.00 straight out of your bank account. PURE SCAMMERS. Also their customer service is only open Monday to Friday which is another joke, so you can’t cancel. They don’t reply to emails either. Awful customer service. No where did they make clear that this would be a repeat purchase/ charge. DO NOT BUY. Never reviewed anything in my life but this had to be done.
Response from Hubble ContactsOct 2, 2019
Hi Stannis, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. I'd love to assist you further so please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Best, Samantha
Mindenmyn
It's delightful to not have to worry whether or not my contact lenses are clean. This is a useful, unique service. I love Hubble.
Response from Hubble ContactsOct 2, 2019
Hi Mindenmyn, Thank you for taking the time to leave this review. It’s great that you are loving your Hubble Contacts experience. Thanks for the awesome feedback! :) Best, Samantha
Noëlle T.
Hubble customer service is great! Unfortunately, the contacts are... not that great. They certainly work and the prescription is correct. They arrive on time every time. However, my eyes have been feeling really dry, and I find that I can't wear contacts as long anymore (since starting with Hubble). I thought it was just me, but I looked up information about Hubble and found out that they use an older-technology material that is cheaper, and doesn't allow your eyes to breathe as much (less oxygen = tired and dry/sore eyes). I am not sure how long I will continue, because of this.
Response from Hubble ContactsOct 2, 2019
Hi Noëlle, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter re-wetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
Joyce
I thought their service was FANTASTIC! when Doctor says my cornea is healed, I'll be ordering my new perscription from them!!!
Response from Hubble ContactsOct 2, 2019
Hi Joyce, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you. We hope to see you back down the road! Best, Samantha
Sibyl
I have been wearing Hubble contact lens for over a year and I find them to be of good quality.
Response from Hubble ContactsOct 2, 2019
Hi Sibyl, Thank you for taking the time to leave this review. It's so great to hear awesome feedback from a longtime Hubble wearer! We're so happy that you're loving the quality of our lenses! Best, Samantha
