Harley L.
Good product
Good product
Response from Hubble ContactsDec 22, 2019
Hi Harley, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses. We appreciate your feedback! Best regards, Samantha

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Harley L.
Good product
Response from Hubble ContactsDec 22, 2019
Hi Harley, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses. We appreciate your feedback! Best regards, Samantha
Callum
Deals like the $1 for a week's supply deal always come with the stipulation that you must sign up for a subscription at the same time, so whether you forget or are unable to cancel, or actually like the service and decide to continue your subscription, companies like Hubble will get your money either way. Unless you have no obligations to get in the way of you having to call a third party company's number within the next few weekdays, between 8 and 5, to cancel the subscription they make you sign up for in order to get the deal, don't fall for it like I did. Plus, since everything from shipping to payment to cancellation is handled by third parties, good luck having any substantial control over your subscription or getting any of your money back. The company that handles the shipping sends it out automatically so once the order is confirmed on the day of shipment, Hubble can't stop it, and they will take the money out of your account whether you have it or not. You can get it refunded by returning the package, but if you don't have enough money in your bank account at that moment and you don't have overdraft protection, prepare to accrue $48 of debt per day from your bank until you can pay the full amount to PayPal. I now owe more than the $128 worth of contacts I'm waiting to be able to return, with nothing to show for it.
Response from Hubble ContactsJan 1, 2020
Hi Callum, Thank you for taking the time to leave this review. I have had a chance to look into your tickets with our team, and it seems that we have provided you with all of the information necessary about your subscription. So, unfortunately, I am unable to provide any more helpful information. So sorry that this outcome has not been satisfactory, and for clarification, you are welcome to view the return policy that we provide to customers before they even check out. This policy can be found in the TOS at the bottom of our webpage for you to reference. Your subscription is canceled and you will not receive any further charges. If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
Luis
Bad customer service
Response from Hubble ContactsJan 1, 2020
Hi Luis, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I was able to listen to the conversation over the phone with a member of our management team and she canceled your account and informed you of our policies in a polite manner. I am very sorry you were not satisfied with Hubble's services. I cannot help you further over this platform but you may reach out to us over email at [email protected] with the subject line "Attn: Social" if you have any further questions or concerns. Thank you! Best, Samantha
Tony A.
The service was exactly what I needed when I needed it. I was easily able to control the frequency of when I received lenses. The customer service has been effective and friendly.
Response from Hubble ContactsDec 22, 2019
Hi Tony, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you and you received the help you needed in a timely manner from our team. We're so glad to have you on board! 🙂 Best regards, Samantha
Bonnie
Horrible customer service. Sent shipment after cancellation and would not refund money. Most uncomfortable, unhealthy contacts I've ever tried after 40 years of wearing contacts. Advising everyone to pass on this company and check with your doctor before ordering these!
Response from Hubble ContactsJan 1, 2020
Hi Bonnie, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and you've had issues with getting your order refunded. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in to ensure our lenses fit based on your needs. I have had a chance to look into your tickets with our team, and it shows that on May 25 we advised you to call to cancel your subscription. You've called on July 5 so unfortunately, the charge on June 14 went through because you were unable to skip or cancel the subscription prior to being charged. I've reached out to you through email to provide more information about your subscription. Thank you! Best, Samantha
Sandy
The quality of the contacts is not good. I tried canceling the order but she stated that the package is already shipped, there is no acknowledgment. I am sure the package is not yet shipped but they don't want to refund. To cancel the order/subscription you have to call them there is no other direct option. They are using a filthy strategy. Beware, guys, all they want to do is loot your money, this is not a healthy business model. Take care of your eyes and wallet. I am not sure how to get the money back?
Response from Hubble ContactsJan 1, 2020
Hi Sandy, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses quality and cancellation process. Our warehouse has an advanced fulfillment system and quickly processes orders. Once an order has processed, we are unable to cancel it. For your protection, we only allow cancellation over the phone. If you have questions about this or on how to get a refund, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll happily get back to you ASAP! Best, Samantha
Dawn
Loved using them! Customer service is amazing too!
Response from Hubble ContactsDec 22, 2019
Hi Dawn, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses and that our team has been helpful. We're so glad that you're a part of the Hubble experience! Best regards, Samantha
shaaaaa
The contacts are bad quality. I call them to cancel my membership after 1 week of delivery and they tell me second order has already been shipped without consent or acknowledgement and I’ll be charged for them. I try to explain to her I had the contacts for only 5 days but she said second order already been shipped and she can’t return it or cancel my order.
Response from Hubble ContactsJan 1, 2020
Hi Sharm, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and the shipment came as a surprise! After your first box shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Additionally, if you do not wish to keep the lenses, you can use the return label sent to you by our team and you'll be refunded once the package is received to our warehouse. Best, Samantha