Janine
This is a horrible system
This is a horrible system. I have requested my order to be stopped 3 times. I have sent back the contacts that keep coming and they have yet to credit back my card (3 months later). I have been in contact with customer service through the phone and email both can't seem to fix the problem. The contacts were uncomfortable. The saving are not worth the hassle
Response from Hubble ContactsFeb 4, 2020
Hi Janine, Thank you for taking the time to leave this review and returning the product! I'm so sorry to hear Hubble Contacts didn't work out for you. I've just had a chance to look through your tickets with our team, and I can see that we received your return on December 27. It looks like it was waiting in a queue to be refunded - so when you call on January 9 our support team issued you a refund. We know it's been a long wait, as returns can sometimes take a few weeks up to months to make it back to our warehouse and be scanned in properly. Your subscription is canceled and you will not receive any further charges. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha