Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Jay
Jan 9, 2020
So far it's been a great experience
So far it's been a great experience. Customer was helpful when I needed to cancel my subscription for a bit because I could wear contacts for a period of time. The online website was simple enough to renew my subscription now
Response from Hubble ContactsFeb 4, 2020
Hi Jay, Thank you for taking the time to leave this review. It's great to hear you're enjoying the ease and convenience of the Hubble experience. And thanks for renewing your subscription! We hope to keep you for years to come :) Best, Samantha
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Erica
Jan 9, 2020
Took money out of my account when I…
Took money out of my account when I requested to cancel my subscription
Response from Hubble ContactsFeb 4, 2020
Hi Erica, Thank you for taking the time to leave this review. I’m so sorry about this but it looks like your account is still active. I have had a chance to look into your tickets with our team, and it seems that we have informed you to call but I do not see a record of you calling our phone line. Our email department doesn't have a platform to cancel a subscription so please give our cancellation line a call at +1 647 557 7765, between the hours of 9 AM and 5 PM EST, Monday - Friday excluding federal holidays. Best, Samantha
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T.R
Jan 9, 2020
Contacts At Your Disposal
Works well and convenient
Response from Hubble ContactsFeb 4, 2020
Hi T.R, Thank you for taking the time to leave this review. It's great that you're enjoying the ease and convenience of the Hubble experience. We appreciate your feedback! Best, Samantha
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Ashleigh
Jan 9, 2020
Great for short term wear, dry for a full day.
Hubble contacts are great for what I use them for, working out and short term wear, but I find they are very dry if I try to wear them for an entire day. I use Hubble for when I need contacts only for a couple of hours but plan to wear glasses the rest of the time.
Response from Hubble ContactsFeb 4, 2020
Hi Ashleigh, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Frederique
Jan 9, 2020
They are thin
They are thin, they hurts and i don't like that i need to call to cancel my account. I'm from Canada, i can't call on the USA. Also, it took weeks for them to gave me a refund after i reshipped my order. I needed to sent at least 6 email and i Spike with 5 different people.... Dissapointed. I Will never Buy from them
Response from Hubble ContactsFeb 4, 2020
Hi Frederique, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and policies. Returns can sometimes take a few weeks up to months to make it back and be scanned properly. We know it's been a long wait but rest assured that your refund has been processed already. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Please make sure to call our cancellation line to close your account. Best, Samantha
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Moe
Jan 9, 2020
Poor customer service.Need to contact…
Poor customer service.Need to contact multiple people to solve one issue.
Response from Hubble ContactsFeb 4, 2020
Hi Murtoza, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our policies. I did take the time to read through your ticket with our support team, and I can see that they issued you a refund already. I know this exchange with our email team has been frustrating, but they don't have a platform to cancel a subscription, that is why they ask you to call our phone line. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Kelsey
Jan 9, 2020
Very convenient and great quality
These are the best. They come without me having to worry about eye doctors or vision clinics - the quality is great and customer service is great too. I would highly recommend!
Response from Hubble ContactsFeb 4, 2020
Hi Kelsey, Thank you for taking the time to leave this review. I am so happy to hear Hubble has made your life so much easier on the job and beyond. I'm also glad to know you received the help you needed in a timely manner from our team. We appreciate you recommending us! :) Best, Samantha
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Eduardina
Jan 9, 2020
Je veut être remboursé
Je veut être remboursé
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