Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsFeb 7, 2020

Hi Ola, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed. A refund will be issued once we have received your returned order at our facility. Unfortunately, we’re still waiting to receive your package back at our warehouse, so we can not refund them. Please feel free to reach out to [email protected] with the subject line "ATTN: Trust Pilot" with any additional questions or concerns that you have. Best, Samantha

Response from Hubble ContactsFeb 8, 2020

Hi Marie-Claude, Thank you for taking the time to leave this review. We, unfortunately, do not offer that specific product at the moment but we'll be sure to notify you when we get them in. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. Simply log into your account and follow the instructions to cancel! Best, Samantha

Response from Hubble ContactsFeb 7, 2020

Hi Laurie, Thank you for taking the time to leave this review. I am glad to hear you're enjoying the ease and convenience of the Hubble experience. Welcome to the Hubble Family! Best, Samantha

Response from Hubble ContactsFeb 7, 2020

Hi Tammy, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer; I'd be happy to cancel your subscription (although we're sad to see you go!), but unfortunately, that is done by a different department! To cancel, just give our cancellation line a call at +1 647 557 7765, between the hours of 9 AM and 5 PM EST, Monday - Fridays excluding federal holidays. Hoping to hear from you soon! Best, Samantha

Response from Hubble ContactsFeb 7, 2020

Hi Abdulmohsen, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience with our team. I've reached out to you from email to find out more about what happened so that we can make this right. Best, Samantha

Response from Hubble ContactsFeb 7, 2020

Hi Geneviève, Thank you for taking the time to leave this review. I'm sorry to hear that you've had such a poor experience with our team. I've reached out to you from email to find out more about your interactions with our team and get to the bottom of this. Best, Samantha

Response from Hubble ContactsJan 15, 2020

Hi Naylah, Thank you for taking the time to leave this review. I’m so sorry about this, but when we attempted to send the charge through for your order on December 23, the payment was declined and we see several declined attempts up to date. Hubble is designed to be a subscription-based program and we'll continue to provide your lenses until you've unsubscribed. If you'd like to cancel completely, we're very sorry to see you go, but we'd love the chance to speak with you about what hasn't been working. Please give our cancellation line a call at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays. If you have questions about this, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha