Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Rick N.
awesome fit and quality amazing customer service
Response from Hubble ContactsFeb 21, 2020
Hi Rick, Thank you for taking the time to leave this review. I’m happy to hear your lenses fit and that our customer support team has been helpful. We are so happy to have you on board. Best, Samantha
Karine
This Very nice to have contacts White this compagnie i do like them!!
Response from Hubble ContactsFeb 21, 2020
Hi Karine, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses. Thanks for being a part of the Hubble family! Best, Samantha
Zhenzhen
Very convenient, perfect service!
Response from Hubble ContactsFeb 21, 2020
Hi Zhenzhen, Thank you for taking the time to leave this review. I am so happy you're enjoying the ease and convenience of the Hubble experience. Thanks for being a part of the Hubble family. Best, Samantha
customer
Contacts are good quality, the only downfall is that you have to receive them through their preset number of days. I end up with more than I need, and the only way to stop them from coming is to cancel my credit card and get a new one.
Response from Hubble ContactsFeb 21, 2020
Hi James, Thank you for taking the time to leave this review. It’s great that you like the quality of our lenses but sorry that the subscription service is not working out for you. You may make changes to your subscription, such as altering the frequency of shipments or skipping upcoming shipments, from your user profile. If you need help, just contact us at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
Wendy
Price is Right! Convenient auto ship.
Response from Hubble ContactsFeb 21, 2020
Hi Wendy, Thank you for taking the time to leave this review. I’m so glad that the subscription service and pricing are working out for you. We appreciate your feedback! Best, Samantha
T l P.
Your shipping is terrible speed up shipping
Response from Hubble ContactsFeb 21, 2020
Hi Tara, Thank you for taking the time to leave this review. I'm sorry to hear that your deliveries haven't been arriving on time. I have had a chance to look into your tickets with our team, and it seems that we have provided you with replacement orders in the past. Although shipping is beyond our control, we’re doing all we can to make this right! In case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get it addressed! Best, Samantha
Breanna
The fact that you can't cancel online anytime is extremely shady. It's pretty transparent that the company is banking on the fact that you won't call the 1-800 line (open during office hours early) and sit on hold during a work day to cancel. The lenses are fairly low-grade, but apparently it's not problematic for people with more normal prescriptions. I unfortunately recently discovered that the lenses were too low quality for me to use - my eye condition is slightly unique (too long to explain but it basically results in a far greater amount of day to day strain). Recently my eye problem involved into a pretty traumatic injury - and my doctor was convinced that the Hubble lenses (due to the fact that they use an inferior older design) had not necessarily caused it, but played a role in aggravating the injury one the eye was compromised.
Response from Hubble ContactsFeb 21, 2020
Hi Breanna, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and cancellation policies. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Our phone line is toll-free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Our subscription and cancellation information is available on our website prior to placing an order, as well as within the HUBBLE customer portal, and in the Terms of Service that was agreed to at the checkout. Meanwhile, if you're having problems with your lenses, please reach out to our team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll connect you with our quality team. Thanks! Best, Samantha
Kristin
Excellent way to get your contacts! I found Hubble's customer service was always fantastic if I ever had any questions or concerns- Would definitely recommend!
Response from Hubble ContactsFeb 21, 2020
Hi Kristin, Thank you for taking the time to leave this review. I am so happy to hear Hubble has made your life so much easier on the job and beyond. I'm also glad to know you received the help you needed in a timely manner from our team. Thanks for recommending us! Cheers, Samantha
