Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Angela
I want to cancel but can't without calling
Response from Hubble ContactsApr 22, 2020
Hi Angela, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I can see that you have not reached out to our customer support team at this point, so we've reached out to you from email to see what I can do to help. All the best, Samantha
Shane
bad site, bad product, cant quit
Response from Hubble ContactsApr 22, 2020
Hi Shane, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our service. I do see that you sent our customer service team an email on February 10, to which our team responded with our subscription cancellation information. Unfortunately, we do not have access to cancel subscriptions through this platform. Please make sure to call our cancellation line to close your account. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Thank you. All the best, Samantha
MELISSA
Most comfortable contacts at an affordable price.
Response from Hubble ContactsMay 6, 2020
Hi Melissa, Thank you for taking the time to leave this review. I’m so happy to hear that these lenses are most comfortable for you. Thanks for being a part of the Hubble family. Best, Samantha
Happy C.
I have been using them for about 2 years and love that they always have them delivered before the last one is out.
Response from Hubble ContactsMay 6, 2020
Hi Desirae, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time. Thanks for being a part of the Hubble family. Best, Samantha
Laura M.
Hubble is not a bad company. The only complaint I have is that on their website it says if your prescription expires they will contact you to get a new prescription. Well my prescription was going to expire in a week and I get a message that my order is in process. I messaged to have it canceled and they told me that I couldn't because an outside company ships them out and there are no returns accepted. My order had not shipped yet. I contacted them the same day I received notification of my order being in process. I was highly upset.
Response from Hubble ContactsMay 6, 2020
Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear your experience. I’m going to look into this for you right now and will reach out to you from email with more information. Thanks! Best, Samantha
Tamara
They irritated my eyes!
Response from Hubble ContactsApr 22, 2020
Hi Tamara, Thank you for taking the time to leave this review. We take quality issues very seriously. We are so sorry to hear that you may have eye irritation. Because we will need to keep a complete record of this, please send an email to [email protected] and we'll connect you with our quality team. Thanks! All the best, Samantha
Customer
I’ve enjoyed my contacts price and ease of auto shipping..
Response from Hubble ContactsMay 6, 2020
Hi there, Thank you for taking the time to leave this review. I'm so happy to hear that the pricing and subscription service are working out great for you! We appreciate your feedback! Best, Samantha
Michelle
Sorry for the low rating. You insisted on knowing my Doctors name and all the info they could provide but sent me (3 or 4 times) the wrong prescription. I realized it after 1 try. I can't wear the lenses you send.
Response from Hubble ContactsMay 6, 2020
Hi Michael, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with wrong powers. We'd be more than happy to update your powers for you in your account and sending out a new box. To proceed I will have to reach out to you by email. Thank you! Best, Samantha
