Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Sarea
May 7, 2020
Hubble has always been helpful and…
Hubble has always been helpful and accommodating! I’m very pleased with my contacts!
Report
Tv
May 7, 2020
These contacts suck!
These contacts suck! Poor quality and terribly uncomfortable. Charged my card without permission and wouldn’t let me return. Do not buy!
Response from Hubble ContactsMay 18, 2020
Hi Tv, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. As our policy states, we do not accept returns for customers who joined after November 1, 2018. If you're having problems with your lenses, please reach out to our team at [email protected] with the subject line "ATTN: Trustpilot" and we'll connect you with our quality team. Thanks! Best, Samantha
Report
Sophia
May 7, 2020
Contact quality is fine but the actual…
Contact quality is fine but the actual service I do not care for. They do not send reminder emails or notifications and charge the account without notification.
Response from Hubble ContactsMay 18, 2020
Hi Sophia, Thank you for taking the time to leave this review. I'm glad to hear the quality of our lenses is working out for you and I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected]. Best, Samantha
Report
Catherine
May 7, 2020
Convenience is everything
I have used Hubble for over a year at this point. I love the convenience and that they disrupted the contact market in an easy, affordable way. I wish this company all the best and hope to continue to use them for a long time.
Report
Erin
May 7, 2020
Super convenient!
I love getting my contacts in the mail. I never have to worry about running out. The ordering was super simple and I have been using Hubble for close to a year now. Sometimes the contacts are inside out but is no big deal. Also it’s super cheap compared to ordering at my eye doctors.
Report
Mark
May 7, 2020
I was pleasantly surprised.
I was pleasantly surprised at the comfort of these lenses. Very affordable and conveniently delivered right to my mailbox. Highly recommended!
Response from Hubble ContactsMay 13, 2020
Hi Mark, Thank you for taking the time to leave this awesome review. It's great to hear that our lenses are comfortable for you and you're enjoying our easy and flexible subscription service. We appreciate you recommending us! Best, Samantha
Report
haleigh
May 7, 2020
terrible service
customer service is awful, quality of contacts is awful
Response from Hubble ContactsMay 13, 2020
Hi Haleigh, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and support team. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Report
Dorian
May 7, 2020
I've been working diligently on…
I've been working diligently on canceling my subscription since last September. It involves me waking up half an hour before your hotline opens and patiently waiting on hold, phone on the speaker and attached to the charger, until they disconnect me when they close. At this point I frankly don't believe that you even HAVE staff working that hotline.
Response from Hubble ContactsMay 13, 2020
Hi Dorian, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I’d like to chat about your experience and see what I can do to help. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
Report