Olivia S.
TAKE YOUR MONEY ELSEWHERE
TAKE YOUR MONEY ELSEWHERE! They'll keep charging your account even after you've tried to cancel. Their contacts aren't even that good. I told my Optometrist that I was using them and she had nothing good to say about them. AN ACTUAL DOCTOR. So, in conclusion, they're shady, they're mediocre and your eyes deserve better. You only have one pair, spend the extra money elsewhere.
Response from Hubble ContactsMay 18, 2020
Hi Olivia, Thank you for taking the time to leave this review. I'm so sorry to hear Hubble Contacts didn't work out for you this time. You were charged for your subscription box because you did not change the date or contact us to alter your delivery schedule. We are not pausing subscriptions without being asked to do so, as many people still do need their contact lenses. I do see that you sent our customer service team emails requesting to cancel, to which team responded with our subscription cancellation information. You've made a phone call on May 8 and none prior to the charge being placed. We, unfortunately, we don't refund valid charges nor accept a return for a refund. This was a general business decision made to help protect the safety regulations of our contacts. Since these are class II medical devices it takes longer to inspect them upon return and was causing problems and delays for our customers. Rest assure you that our replacement policies are still intact and if there is a problem caused by the business that we would be happy to replace. This information was stated on our website and on our terms of service. We are always more than happy to help at [email protected]. Best, Samantha