Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Nick
May 2, 2020
Horrible customer service
Horrible customer service, janky website. I wanted to log in and change my address because I'm moving into a new apartment; pretty simple thing. However the password I've been using since I opened this account, the one that's saved in my browser and logs me in with no problem every time, spontaneously quit working. No big deal; stuff happens. So I sent a password reset link to my email and when I click on it it says "Password Reset failed" and now I've just been charged $40 for an order I can't cancel that's being shipped to house in which I no longer live. So I try to call and I'm on hold for over an hour and never get through to anyone. They don't even play hold music while you wait - not that it's a big deal but c'mon. So now I have to go the bank and put a stop payment order on this janky contact subscription company because they have a broken website and (apparently) no one working at their call center.
Response from Hubble ContactsMay 6, 2020
Hi Nick, Thank you for taking the time to leave this review. I am sorry to hear about the problems you have had while accessing your online account. I can see that you have called in last Saturday. The representative sent an activation link and updated your shipping address on file. If you have additional questions, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! Best, Samantha
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Britt
May 2, 2020
Awesome
Awesome contacts is all I gotta say! They fit perfectly and can't wait to get some more.
Response from Hubble ContactsMay 6, 2020
Hi Britt, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses. We are so happy to have you on board. Best, Samantha
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Jasmin N.
May 2, 2020
Schnelle und großartig
Schnelle und großartig
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Estelle C.
May 1, 2020
Still no reply from you...
I am writing a second review following my first of 15th April. You responded asking me to get in touch which I did. I still have not receive a reply. Please contact me: my order number was #352831
Response from Hubble ContactsMay 5, 2020
Hi Estelle, Thank you for taking the time to leave this review. I’m so sorry for the delay in getting back to you. I do see that you sent our customer service team an email at [email protected] on January 24, to which our team responded with our subscription cancellation information. We did not receive an email from you after that. I will reach out to you directly from the email to make this right. All the best, Samantha
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Ronny O.
May 1, 2020
Die schlechtesten Linsen
Die schlechtesten Linsen, die ich je getragen habe! Durch die fehlende Tönung und dadurch kaum Kontrast nur sehr schwer im Blister zu erkennen. Sie sind dadurch nur schwer zu entnehmen und rollen sich, da sie sehr weich sind und kaum Stabilität haben, fast immer zusammen, bevor man sie einsetzen kann. Sie sind quasi immer spürbar, trocknen das Auge sehr schnell aus und sind, da sie dann auf der Pupille kleben, auch nur schwer wieder zu entnehmen. Ich bereue jeden Cent! Und Achtung: Verstecktes Abo!
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Tania Samantha De S.
May 1, 2020
Very poor quality lenses which feel…
Very poor quality lenses which feel like grit in your eyes. Difficult to cancel as unable to do so online. They trap you with a trial offer and say you dont need to subscribe but becomes difficult to cancel.
Response from Hubble ContactsMay 6, 2020
Hi Tania, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some issues with our lenses and canceling your subscription. I’d love to help you out with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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Luke W.
May 1, 2020
If I could give zero stars I would
If I could give zero stars I would. Cancelled my subscription after not getting on with their lenses. A month later they take £27 out of my account. No email, no phone call, nothing. Don't trust them with your money or your eyesight
Response from Hubble ContactsMay 5, 2020
Hi Luke, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses. I have had a chance to look into this, and I do see that this you sent our customer service team an email on May 1, to which team responded with our subscription cancellation information. Since we do keep a record of every single phone call made to our team within business hours, I can see that you just called today and none prior to the charge being placed. Rest assure you that your subscription has been canceled and you can return the unopened package for a refund. If there’s anything else I can do for you today, please let me know by sending an email to [email protected] with the subject line "ATTN: Trust Pilot". I’m here to help. Best, Samantha
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Michael M.
Apr 30, 2020
Cancel unless you want to pay $39 autopay/month no refunds
I enjoyed getting contacts for a dollar for the first month. They weren't the best contact but they were my prescription. After that I got charged for one month. They charged $39 auto payment. I emailed to cancel that day. They told me there was nothing they could do and that they charged anyway. I will be sharing my story with everyone I know. No amount of sweet words will change my mind
Response from Hubble ContactsMay 6, 2020
Hi Michael, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. To clarify some ordering information: the upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared, including those charges made on weekends and holidays. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple phone call with our customer service team during our business hours, as stated on our site. If you have additional questions, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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