Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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I’ve been using these for the past 3 years or so but recently I’ve noticed that I can see distant fine but reading it’s all blurry and I find I’m straining too much.. been for a contact lens examination about 4 months ago and all was fine.. so I think I’m going to have to cancel and go back to my old
Lenses.
Response from Hubble ContactsMay 18, 2020
Hi Craig,
Thank you for taking the time to leave this review. We are sorry to hear Hubble lenses no longer work for you and as we continue to grow we may have a lens more suitable for you in the future. It's important that your contact lenses are comfortable 100% of the time. If there’s anything else I can do for you today, please let me know by emailing [email protected] with the subject line "ATTN: Trust Pilot". I’m here to help.
Best,
Samantha
GA
Gabriela
Great quality for a good price!
Love them ! I like how they ship to my house without me having to go pick them up every 3 months like i would usually do, very good quality as well. Have not had any problems with the contacts ever since i tried them.
RO
Ronalyn O.
Called in to cancel the subscription,wont refund
Called in to cancel the subscription very first thing in the morning, they charged my card last night. They said they couldn't refund me because it has been shipped already. Hubble said i can’t decline or return the package. WHICH is REALLY UFAUR TO US CUSTOMERS/CONSUMER!refund my money back!
Response from Hubble ContactsMay 18, 2020
Hi Ronalyn,
Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site.
I am very sorry to inform you that we, unfortunately, don't refund valid charges nor accept a return for a refund. This was a general business decision made to help protect the safety regulations of our contacts. Since these are class II medical devices it takes longer to inspect them upon return and was causing problems and delays for our customers. Rest assure you that our replacement policies are still intact and if there is a problem caused by the business that we would be happy to replace. This information was stated on our website and on our terms of service. If there’s anything else I can do for you today, please let me know by sending an email to [email protected]. Thanks!
Best,
Samantha
TA
Tamara
Great prices,easily accessible,decent…
Great prices,easily accessible,decent quality product
CH
Chloe
shipping and tracking is horrible
shipping and tracking is horrible
Response from Hubble ContactsMay 18, 2020
Hi Chloe,
Thank you for taking the time to leave this review. We are so sorry for any inconvenience, but I would love to find out more about your experience with our deliveries and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP!
Best,
Samantha
KA
Kendra A.
Cancellation Issues
I work as a frontliner at this current pandemic and it's easier for me to use contact lenses instead of glasses. Now, I tried Hubble for about two days and it really didn't work out for me. It was very uncomfortable and hard to take out too. Since I've been busy helping during a pandemic, I wasn't able to cancel after trial. They charged my account and I called right away to cancel the subscription. Apparently the lenses already shipped and cannot be cancelled. I reached out to see if I can still get it cancelled or may be returned the unopened box but no. I think Hubble is a greedy company and also the reps need better training on how to be more considerate to their customers. Never again.
Response from Hubble ContactsMay 18, 2020
Hi Kendra,
Thank you for taking the time to leave this review and for bringing this to our attention. I’m so sorry to hear about your experience. I’d like to find out more about your interactions with our team but we do not have sufficient information to find your communication records, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP!
Best,
Samantha
CS
c S.
Toujours bien regarder les petits…
Toujours bien regarder les petits caractères
Je me suis fait charge un montant de 127.00 pour un abonnement donc j'ignorais et perso je préfère mes encienne lentilles
ST
Steph T.
If I could give them 0 stars I would…
If I could give them 0 stars I would charged me never sent contacts and never responded.If it's to good to be true it's to good to be true.
Response from Hubble ContactsMay 13, 2020
Hi Steph,
Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP!
Best,
Samantha
