Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Helen
Not the best and is expensive
Response from Hubble ContactsOct 7, 2020
Hi Helen, Thank you for taking the time to leave this review. I am sorry to hear that our lenses and it's pricing is not favorable to you. Our goal is to continue giving everyone these great affordable prices while keeping the quality in mind. We've reached out via email to chat about your experience and see what I can do to help. Best, Samantha
Yousef
Customer service is absolutely horrid all they care about is your monthly subscription
Response from Hubble ContactsOct 7, 2020
Hi Yousef, Thank you for taking the time to leave this review. I'm so sorry that your encounter with our associates fell short of expectations. I’ve forwarded your feedback to our corporate customer experience team. We will do everything we can to make sure this doesn’t happen again. I can see that you have since cancelled your subscription by emailing in July 16. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Amanda
Not only are contacts not that great, they don’t verify prescriptions, and they continue filling long after Rx has expired. My profile has an Rx over 4 years expired and they still try to fulfill it. I wouldn’t trust these contacts for a dog, let alone my eyes.
Response from Hubble ContactsOct 7, 2020
Hi Amanda, Thank you for taking the time to leave this review. I am so sorry to hear that you've been receiving your old prescription lenses. Before you check out, we alert you that as part of your subscription we'll reach out to your doctor when your prescription is expiring to ensure it's still valid and accurate and that shipments to you may continue uninterrupted. But we'll check in with you before contacting your doctor to re-verify your prescription. We'll reach out to you via email once we’ve had a chance to look into the issue! Best, Samantha
Elana
The processing/shipping time takes too long. I understand the limitations due to COVID 19 but I didn’t expect my card to be charged then have to wait 16 days to receive them. Charge card WHEN they’re shipping. Last batch I never received.
Response from Hubble ContactsOct 7, 2020
Hi Elana, Thank you for taking the time to leave this review. I’m so sorry to hear that you are unhappy with our delivery times and you did not receive your last order. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Looking forward to hearing back from you. Best, Samantha
Erika
I use hubble as a back up I use them for vacations. I do feel is they dry out more than my usual contacts though but overall decent contact lens
Response from Hubble ContactsOct 28, 2020
Hi Erika, Thank you for taking the time to leave this review. I’m happy to hear the lenses are working well for you although occasionally they feel dry on your eyes. Artificial tears can relieve occasional dryness. Follow your eye doctor's recommendations, because some eye drops are incompatible with certain kinds of contact lenses. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Berenice F.
The only good thing is they definitely sent my contacts on time every month but, it was a hassle to cancel. They have you call a number that never answers so you’re stuck with a bill you don’t need anymore. I had to go out of my way to complain on their social media just to get some service
Response from Hubble ContactsOct 28, 2020
Hi Berenice, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time although sorry that you have had some trouble cancelling your subscription. That should never have happened, and I completely understand how frustrating this must be for you. Rest assured that your Hubble account has been successfully canceled. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Jack
Bad quality contacts
Response from Hubble ContactsOct 7, 2020
Hi Jack, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. I can see that you have since cancelled your subscription on August 7. As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
Antoinette
I like everything about them except they were uncomfortable.
Response from Hubble ContactsOct 28, 2020
Hi Antoinette, Thank you for taking the time to leave this review. I’m happy to hear your liking the subscription service although sorry to hear that these lenses were not comfortable for you. I can see that you have since cancelled your subscription by calling in. Your feedback means a lot to us, so if you ever have additional questions, comments, or concerns, please don’t hesitate to reach out via [email protected]. Best, Samantha
