Aly H.
BEWARE! Hubble takes advantage of customers!
I am in absolute shock that this is how Hubble conducts business. Hubble is refusing to refund me a product that had not even shipped yet. I tried to cancel my subscription, and from what I've read in other reviews, it seems like this is a common ploy where Hubble will do anything to get at least one more charge out of you before actually canceling your subscription. Like most contact wearers I alternate with my glasses, my plan was to keep purchasing contacts through Hubble, just not on a monthly basis; as that is too frequent for me. However, after horrendous customer service and Hubbles shady business practices, I am done. I have yet to see any other company require an email or phone call in order to cancel or alter a subscription, Hubble has added extra steps in an attempt to make it more difficult to cancel, therefore, this exact situation happens where Hubble money grubs and takes advantage of customers. I hope to deterre any potential customers from doing business with a company that operates with such unethical work practices.
Response from Hubble ContactsNov 4, 2020
Hi Aly, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We would like the opportunity to investigate your feedback further. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot"? We’ll work with you to resolve any issues as quickly as possible. Again, thank you for your feedback! Best, Samantha