Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Vick
Great service. I’m Never out of contacts.
Response from Hubble ContactsNov 14, 2020
Hi Vick, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time. Thanks for placing your trust in us and your willingness to share. Best, Samantha
Cindy
Have been using Hubble contacts for several years, never a problem. I broke my wrist last year and couldn't put my contacts in for several months. They helped me readjust my delivery schedule after I suddenly had a huge supply! Really appreciated their help during the long recovery!
Response from Hubble ContactsNov 14, 2020
Hi Cindy, Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Best, Samantha
Beth
Love them would tell everyone to get them they are priced awesome.
Response from Hubble ContactsNov 14, 2020
Hi Beth, Thank you for taking the time to leave this review and for recommending us! I’m so glad that the subscription pricing is working out for you. We appreciate your feedback! Best, Samantha
Angela
I like the pricing for my eye contacts, however, I continue to have problems with accessing my account which I need to always call in about other then that I like the product it's the website. Roxanne reached out to me and was more then able and capable to assist me with my account. I like speaking with a agent thats interested in helping more so then getting a good view like help me first with my issue.
Response from Hubble ContactsNov 14, 2020
Hi Angela, Thank you for taking the time to leave this review. I’m happy to hear that our pricing is working out for you, although sorry about the trouble logging into your Hubble account! I’d love to help get to the bottom of this, so we will need to troubleshoot a bit. I’ll be in touch shortly via email. Best, Samantha
Missy
I love my contacts and your doing a great job
Response from Hubble ContactsNov 14, 2020
Hi Missy, Thank you for taking the time to leave this wonderful review. I’m so happy to hear that you’re loving the lenses and our service. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Best, Samantha
customer
Amazing contacts. Very comfortable and affordable. Great customer service as well! I'm definitely a lifelong customer!
Response from Hubble ContactsNov 14, 2020
Hi there, Thank you for taking the time to leave this wonderful review. We are thrilled that you loved your experience with our lenses; and our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words! Best, Samantha
H-Marie
After asking repeatedly to cancel, I’ve been charged multiple times for a poor product. I was then asked to return the unopened product for a refund and was sent a returns label. I have sent this back and the staff have confirmed that it’s been received and yet now I’m being given multiple reasons why they can’t refund me. These range from ‘we haven’t received it’ to ‘your bank hasn’t allowed the refund’. For the sake of £27 it’s actually shocking that I still haven’t been refunded for a product returned as per their guidelines. Not to mention being charged for another box that never arrived ... Do not order - huge scam
Response from Hubble ContactsNov 10, 2020
Hi H-Marie, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and with cancelling your subscription. It was an uncommon instance and we’ll do better. Please feel free reach out to [email protected] with the subject line "ATTN: Trustpilot" and we will investigate on your returned package. We would love to make things right if you give us another chance. Best, Samantha
Erika H.
Despite trying to cancel twice by email money was still taken from my account. It’s nearly impossible to get an answer by telephone and if they do answer you get hung up on straight away. Will be raising a dispute with my bank
Response from Hubble ContactsNov 4, 2020
Hi Erika, Thank you for taking the time to leave this review. I am sorry for any confusion you may have experienced in trying to cancel your order. It was an uncommon instance and we’ll do better. We would like the opportunity to investigate your feedback further. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot"? We’ll work with you to resolve any issues as quickly as possible. Best, Samantha
