Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Nadia
Nov 7, 2020
Great price
Great price. But they do fall out sometimes and have shown up dried out. They are not sized for just your eyes. But these are affordable compared to others.
Response from Hubble ContactsNov 11, 2020
Hi Nadia, Thank you for taking the time to leave this review. We want you to feel comfortable sharing good or bad news with us. I'm glad that our lenses pricing is favorable to you, although sorry that they are occasionally dried out and not 100% comfortable. We would like to make sure you are in touch with our Quality team, so I will reach out to you shortly via email. If you have any questions or concerns feel free to contact us at [email protected]. Best, Samantha
Report
Charlotte
Nov 6, 2020
Still missing order.
After contacting customer service regarding my missing order. They were not helpful at all. Still missing my order, no credit was given or discount to accommodate my missing order either.
Response from Hubble ContactsNov 10, 2020
Hi Charlotte, Thank you for taking the time to leave this review. I am sorry to hear about your missing package and with how your concern was handled by our support team. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. I’d like to find out more about your interactions with our team and get to the bottom of this. I will reach out to you shortly via email with more information. Again, thank you for taking the time to review our business! Best, Samantha
Report
tammy
Nov 6, 2020
Great value
Great value. Good quality.
Response from Hubble ContactsNov 11, 2020
Hi Tammy, Thank you for taking the time to leave this review. I'm so glad we were able to offer you the high quality, affordable lenses you deserve. Thanks for your trust, we're thankful for amazing customers like you. Best, Samantha
Report
Benjamin
Nov 6, 2020
Extremely convenient!
Extremely convenient!
Response from Hubble ContactsNov 11, 2020
Hi Benjamin, Thank you for taking the time to leave this wonderful review. I’m so glad that the subscription service is working out for you. We're happy you had a fantastic time with us! Best, Samantha
Report
Michael B.
Nov 6, 2020
The contacts I get were fantastic
The contacts I get were fantastic. Exactly what I need and worked great. Only real issue is they are a subscription service which means they find ways to "prolong your subscription if you don't want it anymore" I dont use contacts enough so even the 54 days between orders wasn't enough. I have a stockpile of contacts for over a years worth now. First world problems I know. If you use them daily or bi monthly this would be perfect for you Plus they are an online business but they force you to call them to cancel your order, instead of being able to cancel from your online account through an online store. Its a sales pitch, I get it, but irked me enough to drop a star.
Response from Hubble ContactsNov 14, 2020
Hi Michael, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses, although sorry that you are unhappy with our cancellation policy. It is our intention to make policy that make your life easier, not harder! Your business means a lot to us, so I will reach out to you shortly via email to provide more information about your subscription. Thank you! Best, Samantha
Report
Samuel
Nov 6, 2020
Great service
Great service
Response from Hubble ContactsNov 14, 2020
Hi Samuel, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you. Thanks for being a part of the Hubble family. Best, Samantha
Report
Me
Nov 5, 2020
They are not good contacts for me and I…
They are not good contacts for me and I don’t wear them. I have emailed to please discontinue yet they keep coming; having to call to discontinue is most inconvenient.
Response from Hubble ContactsNov 10, 2020
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear that you did not get on well with the lenses and for the difficulties cancelling your subscription. I completely understand that it isn't for everyone. I will reach out to you shortly via email, to discuss a solution to your problem together. Again, thank you for taking the time to review our business! Best, Samantha
Report
Lori
Nov 5, 2020
Shipped another box with order on hold and now won't refund(:
I had put my order on hold before my eye appointment. My prescription changed. As I was wearing my Hubble contacts my eye doctor checked them and said they are not as breathable as I should be wearing as they are an older style contact. I'm quite unhappy that Hubble decided to ship another month supply without any email or notice (I had not even updated my script) and now won't take it back even though it is unopened and won't refund. If your eyes are okay with the older style lenses, they will work well for you and are cheaper.
Response from Hubble ContactsNov 14, 2020
Hi Lori, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We will reach out to you shortly via email with more information. Best, Samantha
Report