Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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SHARON
Have been using Hubble for a few years now. I love the convenience and service.
Response from Hubble ContactsNov 29, 2020
Hi Sharon, Thank you so much for your positive review and for being a valued customer, you put a big smile on our faces! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :) Thanks for your time, Samantha
Ben
I get my contact every month and I never have to do anything.
Response from Hubble ContactsNov 29, 2020
Hi Ben, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you. We appreciate your feedback! Best, Samantha
Molly
I've been using Hubble for 2+ years now and I don't have a single complaint!! I'm grateful for this service ❤️❤️
Response from Hubble ContactsNov 29, 2020
Hi Molly, Thank you so much for your positive review, you put a big smile on our faces! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :) Thanks for your time, Samantha
Linda
I enjoy the monthly delivery. Not needing to worry if I have contacts for the next day and getting fresh new contacts daily. Although it is very convent, I have to say that sometimes the contact does not feel as comfortable as it should be. Sometimes the contacts feel like it is backwards when it is not, the contacts dry out as the days go, and sometimes I would have to exchange them out and put new ones on. If I take them out and let it sit for 20 seconds it is already getting wrinkles and dry. I feel like they can improve on that a bit more.
Response from Hubble ContactsNov 29, 2020
Hi Linda, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you but it's important that you are 100% comfortable all the time. We would like to make sure you are in touch with our Quality team so I will reach out to you shortly via email. We value our customers’ opinions and would like to thank you for bringing this to our attention. I'm looking forward to hearing back from you. Best, Samantha
Danyelle
Awesome service!!!
Response from Hubble ContactsNov 29, 2020
Hi Danyelle, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Best, Samantha
Lori
Great company. Prompt service
Response from Hubble ContactsNov 29, 2020
Hi Lori, Thank you so much for your review, you put a big smile on our faces! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :) Best, Samantha
Unhappy
Products were okay. However to cancel my subscription I had to ask four times by email, called twice and requested cancel. I ended up having to cancel my checking account and open a new one in order to stop the recurring charge and shipments. Not very satisfied!!
Response from Hubble ContactsNov 29, 2020
Hi there, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience in cancelling. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. As much as I hate to see you go, I completely understand how upset you must feel. I will reach out to you shortly via email with more information. Thank you for giving us a chance to make things right. Best, Samantha
Daniel
I should be able to cancel my subscriptions from the web page and not have to contact customer service to do so.
Response from Hubble ContactsNov 29, 2020
Hi Daniel, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. I can see that you have since cancelled your subscription by emailing in. I fully respect your decision and can only apologize for any problems you have experienced. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
