Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Shaun T.
Dec 4, 2020
Terrible customer service
Terrible customer service, sent me contacts I asked to be cancelled and still haven’t given me a refund.
Response from Hubble ContactsDec 27, 2020
Hi Shaun, Thank you for taking the time to leave this review. I am sorry to hear that your refund has been delayed. I do see that we've issued you a refund for the package you returned to us on December 19. Refund should only take between 3-10 business days to be reflected back in your account, depending on your bank policy. As of this moment your account is still active. I will reach out to you shortly via email to give options to modify your subscription in order to better fit your needs. Best, Roxanne
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Jennifer K.
Dec 4, 2020
Brilliant service and products
Brilliant service and products. Would recommend Hubble.
Response from Hubble ContactsDec 27, 2020
Hi Jennifer, Thank you for taking the time to leave this review. I’m so happy to hear you are pleased with our lenses and subscription service. Hubble Contacts strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We appreciate you for your recommendations as well. Thank you again, Roxanne
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inderpal
Dec 4, 2020
i do not want to use this service…
i do not want to use this service anymore
Response from Hubble ContactsDec 5, 2020
Hi Inderpal , Thank you for taking the time to leave this review. I’m sorry to hear that you wanted to cancel your subscription. I can see that you have not reached out to our customer support team at this point. I’d like to chat about your experience and see what I can do to help, I will reach out to you shortly via email. We look forward to hearing from you. Best, Samantha
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Lee
Dec 4, 2020
J'ai pas reçu ma deuxième boite et le…
J'ai pas reçu ma deuxième boite et le service client ne m'a pas encore répondu. Par contre, j'ai bien paye pour la boite et je me trouve sans lentilles.
Response from Hubble ContactsDec 13, 2020
Bonjour Lee, merci pour votre message. Nous nous efforçons à améliorer la qualité de nos services. Pouvez-vous nous écrire sur [email protected] pour que nous puissions régler votre problème ? Merci de mettre ATTN : Trustpilot en tant que sujet. Merci !
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Anonym
Dec 4, 2020
Billige Kontaktlinsen aus Asien
Billige Kontaktlinsen aus Asien. Die Augen sind stark entzündet gewesen
Response from Hubble ContactsDec 11, 2020
Vielen Dank für dein Feedback! Es tut uns sehr Leid, dass du Probleme mit deinen Linsen hattest. Wir werden uns via Email bei dir melden um dir so effizient wie möglich weiterzuhelfen.
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MONICA A.
Dec 4, 2020
Devolución de mi dinero y cancelación de suscripción
Cambie la fecha de envío de mi Último pedido , y fue enviado y cobrado . Solicite la recogida del mismo y devolución del importe cobrado a la tarjeta mediante mail , mande un segundo e mail solicitando la baja de suscripción y aún sigo esperando que alguien me responda a los mismos . Tener un negocio no es solo vender .no recomendaría nunca vuestro servicio . Atentamente
Response from Hubble ContactsDec 8, 2020
Hola Mónica, Muchas gracias por tu tiempo. Siento muchísimo saber de tu experiencia. Entiendo lo frustrante que tiene que ser escribir una y otra vez sin recibir respuesta ni solución alguna. Sin embargo, estoy investigando tu caso y no hemos recibido ningún email o llamada telefónica haciendo referencia a tu cuenta. He avisado a nuestro equipo de Atención al Cliente para que se pongan en contacto contigo de forma urgente y puedan ayudarte con tu problema. Recibirás un email muy pronto. Un saludo, Pedro.
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Jasmine M.
Dec 4, 2020
Such a shame to be leaving 1 star.
Such a shame to be leaving 1 star. I have loved my contacts and have used them for about a year. I have slowly started to build up a big pile so tried to cancel my membership over email in August. I was told that i had to call up so I did. Since then I have moved. They never cancelled my prescription and have continued to take a monthly payment. I have written an email to say, i have never receieved these and also, i cancelled it. I was told, that i couldnt have my money back and the only option was to send me more contacts. I would of continued to use this company if they would of cancelled my presciption and not kept taking my money and then refuse to give it back. Such a shame. Thank you
Response from Hubble ContactsDec 27, 2020
Hi Jasmine, Thank you for taking the time to leave this review. I’m happy to hear that our lenses is working out for you, but so sorry that your subscription was not cancelled properly. Also, the orders were not delivered to your new address. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Roxanne
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Ashley
Dec 2, 2020
The easiest way to SEE
I’ll never buy my contacts from the eye doctor again! Hubble contacts are comfortable, convenient, and affordable! 10/10!
Response from Hubble ContactsDec 27, 2020
Hi Ashley, Thank you for taking the time to leave this wonderful review. I’m so happy to hear that you’re loving the lenses, pricing and comfort. Thanks for being a part of the Hubble family. Best, Roxanne
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